Service Operations Specialist

CM3 Building Solutions, Inc.; Washington (Washington County); On-site; USD 25,000 - 39,000; Full time

Job summary

CM3 Building Solutions, Inc. is seeking a Service Coordinator to support the Service Manager with daily operations, phone coverage for field technicians and customers, and essential administrative tasks.

The role emphasizes data entry, invoicing prep, schedule coordination, and customer service, requiring strong Excel/Outlook skills and the ability to manage multiple tasks in a team environment.

Qualifications

• High School Diploma or GED equivalent.
• Computer skills for data entry.
• Strong working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to learn new computer programs for Service Management Accounting.
• Strong customer service skills.
• Good communication skills.
• Phone skills; articulate and clear when speaking on the phone.
• Ability to work independently and as part of a team.

Responsibilities

• Handle incoming service calls with continuous team phone coverage during office hours.
• Outbound calls to service customers informing them of scheduled inspections and changes.
• Create, process and send authorization to perform service work requests.
• Complete and issue work orders to field technicians using ServiceTrade software.
• Retrieve, review and process completed work orders.
• Follow up with field personnel to ensure timely submission to standards.
• Process work orders for final invoicing by the service invoicing specialist.
• Filing; time sheet and job hours coordination/administration.
• Assist with contract renewals and update maintenance recurring information.
• Provide customer service with internal and external teams.
• Other duties as required.

Skills

Strong customer service skills

Good communication skills

Phone skills

Ability to work independently and as a

Detail Oriented

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

ServiceTrade software

Job description

CM3 Building Solutions, Inc. is seeking a Service Coordinator to support the Service Manager with daily operations, phone coverage for field technicians and customers, and essential administrative tasks.

The role emphasizes data entry, invoicing prep, schedule coordination, and customer service, requiring strong Excel/Outlook skills and the ability to manage multiple tasks in a team environment.