Service Operations Coordinator

Protouch Staffing; Lenexa (KS); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation

Paid Holidays

401(k)/403(b) Plan

Full-time employment

Job summary

Protouch Staffing in Lenexa, KS is seeking a detail-oriented administrative coordinator to support service operations. You will manage the service queue, schedule technicians, process quotes and invoices, and coordinate with inventory staff.

Ideal candidates bring strong communication and computer skills, and are able to multitask across multiple projects in a fast-paced environment. This is a full-time role with benefits and paid time off.

Qualifications

• High School Diploma or GED.
• Computer proficiency, including Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Basic mathematical and problem-solving skills.
• Ability to effectively manage multiple projects and tasks on a regular basis.
• Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

• Review and maintain the service queue and service inbox daily.
• Handle incoming calls and outbound customer correspondence.
• Review ticket data against internal platforms to confirm service needs.
• Build technician schedules and daily assignments based on technical skill levels.
• Verify technician time on service tickets.
• Confirm required parts are available for service tickets.
• Coordinate with inventory personnel to order necessary equipment.
• Issue and verify parts assigned to service tickets and maintain accurate notes.
• Coordinate service requests from subcontractors.
• Track completed service work.
• Provide backup support to inspection and project coordinators as needed.
• Assist with stock inventory management.
• Provide customer quotes when requested.
• Invoice service and subcontracted service tickets.
• Follow Midwest Alarm Services attendance expectations and requirements.

Skills

Computer proficiency (MS Word andExcel

Strong written and verbal comunicación

Problem solving

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

Protouch Staffing in Lenexa, KS is seeking a detail-oriented administrative coordinator to support service operations. You will manage the service queue, schedule technicians, process quotes and invoices, and coordinate with inventory staff.

Ideal candidates bring strong communication and computer skills, and are able to multitask across multiple projects in a fast-paced environment. This is a full-time role with benefits and paid time off.