Customer Experience & Care Coordinator

P1 Service LLC; Lenexa (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Educational assistance

PTO and holidays

Volunteer time off

Life insurance

Disability insurance

EAP

Job summary

P1 Service, LLC is seeking a dynamic Care Coordinator for our Lenexa, KS office to be the voice of the customer across service relationships. You will conduct CARE interviews, gather feedback, and coordinate follow-up actions to ensure concerns are addressed.

The role requires organization, excellent communication, and a customer-focused mindset to drive continuous improvement. Office-based position with standard business hours; we value safety, teamwork, and a culture of excellence.

Qualifications

• High school diploma or equivalent; preferred college credit or degree.
• Strong communication and listening skills; customer-facing experience.
• Proficiency with standard business software for documentation and reporting.

Responsibilities

• Conduct CARE interviews by phone and schedule follow-ups.
• Maintain organized CARE calendar and timely follow-through.
• Capture and report customer feedback and opportunities for improvement.
• Document interactions in CRM and reporting systems.
• Escalate unresolved concerns to branch leadership as needed.
• Support sales team with market research and reports.
• Provide customer insights to aid retention and growth.

Skills

Active Listening

High level communication

Time management

Written communication

Problem solving

Education

High School diploma or equivalent

Bachelor’s degree or equivalent of 5 years work experience

Tools

Excel

Word

OneNote

Outlook

COINS

Job description

P1 Service, LLC is seeking a dynamic Care Coordinator for our Lenexa, KS office to be the voice of the customer across service relationships. You will conduct CARE interviews, gather feedback, and coordinate follow-up actions to ensure concerns are addressed.

The role requires organization, excellent communication, and a customer-focused mindset to drive continuous improvement. Office-based position with standard business hours; we value safety, teamwork, and a culture of excellence.