Service Operations Coordinator

Bosch Building Technologies North America; Irvine (CA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Job summary

Bosch Building Technologies North America in Irvine, CA, seeks a Service Coordinator to schedule technicians for service agreements, emergency calls, and time-and-material projects, and to oversee service work order processing and time sheet review.

You will collaborate with field personnel, material coordinators, customers, and other stakeholders to ensure accurate records, timely billing, inventory accuracy, and productive project execution while mentoring junior team members.

Qualifications

• Minimum of a high school diploma.
• 3+ years of experience as a Service Coordinator or in a similar role, preferably in Security and Life Safety/ Fire or related field.
• Proficiency in basic computer systems, including MS Office Suite.
• Experience with Accounting and Dispatching software
• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

Responsibilities

• Manages the scheduling of specialists for all service agreements.
• Manages the day-to-day scheduling for emergency and T&M projects.
• Receives, verifies for accuracy, and enters service work orders and employee time sheets.
• Receives, verifies for accuracy, and execute orders received for spare parts.
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized.
• Invoices for spare parts daily and T&M work weekly.
• Coordinates with the Material Coordinator to ensure employee truck stocks are kept accurate and material used from them and replaced to them is expedited in an accurate and timely fashion.
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Coordinates with Subcontractors or internal installation team to achieve maximum value in services.
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
• Communicate with internal employees as required to ensure that labor is accurate and timely and estimated productivity is achieved in all areas.
• Keep the service management system updated and employ it to achieve maximum productivity.
• Consistently meets role objectives while providing daily supervision and mentorship to Level I team members
• Other duties as assigned.

Skills

MS Office

Communication skills

Customer empathy

Problem solving

Life Safety knowledge

Education

High school diploma

Tools

Accounting software

Dispatching software

Service management systems

Coins/Service Trade software

Job description

Bosch Building Technologies North America in Irvine, CA, seeks a Service Coordinator to schedule technicians for service agreements, emergency calls, and time-and-material projects, and to oversee service work order processing and time sheet review.

You will collaborate with field personnel, material coordinators, customers, and other stakeholders to ensure accurate records, timely billing, inventory accuracy, and productive project execution while mentoring junior team members.