Service Operations Coordinator

AIDA-America; Dayton (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

AIDA-America in Dayton, Ohio seeks a Service Administrator to provide administrative support to the service department. This full-time role involves creating work orders, processing POs, and maintaining SAP records while coordinating with field personnel.

Requirements include a high school diploma with 1–5 years in an office environment, familiarity with word processing and spreadsheets, and optional experience with SAP/ERP or Japanese language.

Qualifications

• 1–5 years in an office environment.
• Experience with word processing and spreadsheets.
• Experience with SAP or ERP systems is a plus.
• Knowledge of Japanese is a plus.

Responsibilities

• Create work orders, purchase requisitions, and invoices in SAP.
• Update customer information and install base as needed.
• Acknowledge and process incoming customer POs.
• Triage incoming customer calls and log them in the CRM system.
• Provide support for all department time and expense reports.
• Provide support for the closing of all service orders.
• Monitor supply levels and order supplies as needed.

Skills

Word processing

Spreadsheets

Japanese language

Flexibility

ERP systems

Education

High school diploma

Associate’s or Bachelor’s in English

Associate’s or Bachelor’s in Japanese

Associate’s or Bachelor’s in Business

Tools

SAP

CRM system

Job description

AIDA-America in Dayton, Ohio seeks a Service Administrator to provide administrative support to the service department. This full-time role involves creating work orders, processing POs, and maintaining SAP records while coordinating with field personnel.

Requirements include a high school diploma with 1–5 years in an office environment, familiarity with word processing and spreadsheets, and optional experience with SAP/ERP or Japanese language.