SERVICE ADMINISTRATOR

AIDA-America; Dayton (OH); On-site; USD 32,000 - 39,000; Full time

Job summary

AIDA-America in Dayton, Ohio seeks a Service Administrator to provide administrative support to the service department. This full-time role involves creating work orders, processing POs, and maintaining SAP records while coordinating with field personnel.

Requirements include a high school diploma with 1–5 years in an office environment, familiarity with word processing and spreadsheets, and optional experience with SAP/ERP or Japanese language.

Qualifications

• 1–5 years in an office environment.
• Experience with word processing and spreadsheets.
• Experience with SAP or ERP systems is a plus.
• Knowledge of Japanese is a plus.

Responsibilities

• Create work orders, purchase requisitions, and invoices in SAP.
• Update customer information and install base as needed.
• Acknowledge and process incoming customer POs.
• Triage incoming customer calls and log them in the CRM system.
• Provide support for all department time and expense reports.
• Provide support for the closing of all service orders.
• Monitor supply levels and order supplies as needed.

Skills

Word processing

Spreadsheets

Japanese language

Flexibility

ERP systems

Education

High school diploma

Associate’s or Bachelor’s in English

Associate’s or Bachelor’s in Japanese

Associate’s or Bachelor’s in Business

Tools

SAP

CRM system

Job description

SERVICE ADMINISTRATOR

Full Time Dayton, OH, US

2 days ago Requisition ID: 1022

Salary Range: $23.00 To $28.00 Hourly

SCOPE

Provide administrative support to the service department.

EDUCATION

High school diploma required, with associate’s or bachelor’s degree in English, Japanese, Business, or related field preferred.

EXPERIENCE/REQUIREMENTS

One to five years of experience in an office environment, preferably in a growing or high-volume business environment. Three to five years of experience with word processing and spreadsheet software. SAP or other ERP system experience a plus. Prior experience in the manufacturing and /or field service industry is a plus but not required. Proficiency in Japanese is a plus. Candidates should maintain flexibility regarding job responsibilities and should be able to coordinate effectively with their counterpart in order to successfully fulfill job duties.

JOB FUNCTIONS

Create work orders, purchase requisitions, and invoices in SAP. Update customer information and the install base as needed. Acknowledge and process all incoming customer POs. Triage incoming customer calls and log them in the CRM system. Provide support for all department time and expense reports. Provide support for the closing of all service orders.

Monitor supply levels and order supplies as needed.

All associates shall:

• Know the AAC Corporate, Associate and Customer Vision and the AAC Quality Policy and conduct daily work in a manner that supports achievement of such.
• Perform daily work in compliance with AAC’s objective to continuously improve AAC’s QMS. In order to do this associates must a) understand the definition of “good quality” as it pertains to their work, b) notify supervisor of poor incoming quality issues from upstream suppliers which can take the form of materials, information or processes, c) notify supervisor of poor intra-departmental quality issues which can take the form of material, information or processes, and d) work in a constructive manner to satisfy downstream customers and upstream suppliers to solve problems.
• Understand and work to support achievement of corporate and departmental objectives.
• Work with supervisor to establish and meet individual training and development goals.
• Know and abide by all company policies.
• Act in a professional and ethical manner.