Service Operations Coordinator

ADP, Inc.; Fort Myers (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

ADP, Inc. is seeking a Service Administrator in Fort Myers, FL to manage customer service operations and daily administrative tasks. This role emphasizes scheduling, recordkeeping, invoicing support, and cross-team collaboration to ensure smooth service delivery.

The candidate will maintain service records, coordinate logistics, generate regular service reports, and stay compliant with regulations while delivering excellent customer service.

Qualifications

• Bachelor’s degree required.
• Minimum three years of experience as a Service Administrator or similar role.
• Proficient in Microsoft Office and CRM systems.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Coordinates and schedules service appointments, installations, and maintenance activities.
• Maintains detailed, organized records of service activities (reports, invoices, customer interactions).
• Process and track service orders from initiation to completion.
• Assists in preparing invoices and tracks payments for services rendered.
• Communicates with clients about service schedules, changes, or delays.
• Handles inquiries and resolves issues, escalating as needed to other teams.

Skills

Customer service

Scheduling

Recordkeeping

CRM software

Communication

Data entry

Attention to detail

Budgeting

Education

Bachelor's degree

Tools

Microsoft Office

CRM software

Job description

ADP, Inc. is seeking a Service Administrator in Fort Myers, FL to manage customer service operations and daily administrative tasks. This role emphasizes scheduling, recordkeeping, invoicing support, and cross-team collaboration to ensure smooth service delivery.

The candidate will maintain service records, coordinate logistics, generate regular service reports, and stay compliant with regulations while delivering excellent customer service.