Service Operations Coordinator

Ohio Machinery Co.; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

HSA option

Dental Insurance

Vision Insurance

Credit Union Access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Job summary

The Service Coordinator at Ohio CAT, a division of Ohio Machinery Co, will manage work orders from creation to closure, coordinate with technicians, warranty groups, and parts personnel, and handle clerical tasks including payroll and scheduling.

We value strong computer skills (MS Word, Excel, typing 60 WPM), excellent organization, and the ability to juggle multiple tasks in a fast-paced environment while delivering top-notch customer service.

Qualifications

• Strong computer and typing skills required.
• Excellent organizational abilities and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Good decision-making and follow-through.
• Excellent customer service skills are required.

Responsibilities

• Open and manage service work orders and related records in Service Link.
• Enter technician time and service reports; coordinate PSP/PIP work.
• Schedule, payroll and general clerical duties; liaise with warranty group and parts personnel.

Skills

Typing 60 WPM

Organizational skills

Multitasking

Decision making

Customer service

Interdepartmental communication

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Job description

The Service Coordinator at Ohio CAT, a division of Ohio Machinery Co, will manage work orders from creation to closure, coordinate with technicians, warranty groups, and parts personnel, and handle clerical tasks including payroll and scheduling.

We value strong computer skills (MS Word, Excel, typing 60 WPM), excellent organization, and the ability to juggle multiple tasks in a fast-paced environment while delivering top-notch customer service.