Service Coordinator

Ohio Machinery Co.; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

HSA option

Dental Insurance

Vision Insurance

Credit Union Access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities

Job summary

The Service Coordinator at Ohio CAT, a division of Ohio Machinery Co, will manage work orders from creation to closure, coordinate with technicians, warranty groups, and parts personnel, and handle clerical tasks including payroll and scheduling.

We value strong computer skills (MS Word, Excel, typing 60 WPM), excellent organization, and the ability to juggle multiple tasks in a fast-paced environment while delivering top-notch customer service.

Qualifications

• Strong computer and typing skills required.
• Excellent organizational abilities and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Good decision-making and follow-through.
• Excellent customer service skills are required.

Responsibilities

• Open and manage service work orders and related records in Service Link.
• Enter technician time and service reports; coordinate PSP/PIP work.
• Schedule, payroll and general clerical duties; liaise with warranty group and parts personnel.

Skills

Typing 60 WPM

Organizational skills

Multitasking

Decision making

Customer service

Interdepartmental communication

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Job description

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Hours: 7am-3:30pm

JOB SUMMARY:

The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.

COMPETENCIES:

• Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel.
• Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have good decision-making and a strong desire for follow-up and attention to detail.
• Excellent customer service skills are required.

JOB QUALIFICATIONS:

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate to exchange information verbally. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS:

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.