Service Coordinator

Ohio Cat; Brooklyn (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance (incl. HSA)

Dental and Vision Insurance

Credit Union Access

Life Insurance

Disability Insurance

Scholarship opportunities

Job summary

Ohio CAT is seeking a Service Coordinator to manage work orders, entry in Service Link, and communication with warranty and parts teams. You will schedule PSP/PIP work, handle customer PO requests, and keep accurate records through to claim closure.

The role requires strong computer skills, attention to detail, and excellent customer service to support the service department’s efficiency and client satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

Responsibilities

• Open work order headers and segments in Service Link.
• Enter technician time and service reports in Service Link.
• Schedule PSP/PIP work and customer PO requests.
• File to history and handle warranty claim pre-prep.
• Coordinate with warranty group and parts personnel through to claim closure.
• Perform clerical tasks such as payroll and scheduling.

Skills

Typing 60 wpm

MS Word

Excel

Organization skills

Multitasking

Decision making

Customer service

Education

High School Diploma

Tools

Service Link

Job description

Description

FindYOURfit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

Job Summary

The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.

Competencies

• Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel.
• Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have good decision-making and a strong desire for follow-up and attention to detail.
• Excellent customer service skills are required.

Job Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate to exchange information verbally. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.