Service Operations & Billing Specialist

Indoor Environmental Services; Sacramento (CA); On-site; USD 23,281 - 31,684; Full time

Benefits offered by this job

Flexible Schedule

PTO and paid training

Professional development

401(k) plan with company matching

Medical, dental, and vision insurance

HSA and FSA options

Life insurance

Job summary

Indoor Environmental Services is seeking a Service Support Representative to assist daily service operations, process work orders, generate purchase orders, and support billing and accounts receivable. The role requires strong organization, communication, and customer service skills, with an emphasis on accurate documentation and timely communication.

The position offers opportunities to collaborate with technicians, vendors, payroll, and management while contributing to continuous process

Qualifications

• Strong organizational, administrative, and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication with professional, customer-focused approach.
• Proficiency in Microsoft Office applications, including Excel.
• Strong attention to detail, accuracy, and follow-through.
• Proven problem-solving abilities and commitment to customer service.
• Ability to work independently and in a team.
• Ability to build positive relationships with customers, technicians, vendors, and internal departments.

Responsibilities

• Receive and coordinate incoming service requests from customers and internal departments.
• Process and manage service work orders with accurate documentation and timely routing for dispatch.
• Generate and maintain purchase orders, coordinating with vendors and internal teams.
• Perform daily billing closeouts and maintain accurate service and contract records.
• Process customer payments and assist with accounts receivable activities.
• Provide backup support for quotes, proposals, and customer follow-up.
• Deliver exceptional customer service through timely communication and problem-solving.
• Maintain accurate spreadsheets, reports, and service-related documentation.
• Collaborate with technicians, accounting, sales, and project teams to support operations.

Skills

Organizational skills

Communication skills

Customer service

Team collaboration

Multitasking

Tools

Microsoft Excel

Microsoft Office

Job description

Indoor Environmental Services is seeking a Service Support Representative to assist daily service operations, process work orders, generate purchase orders, and support billing and accounts receivable. The role requires strong organization, communication, and customer service skills, with an emphasis on accurate documentation and timely communication.

The position offers opportunities to collaborate with technicians, vendors, payroll, and management while contributing to continuous process