Rental Coordinator & Billing Specialist

Ironclad Powered by Mersino; Sherwood (OR); On-site; USD 42,000 - 64,000; Full time

Job summary

Ironclad Environmental Solutions is seeking a Rental Coordinator to manage branch rental/sales agreements, process transactions, and maintain accurate records. The role emphasizes customer service, attention to detail, and collaboration across departments in a safety-first environment.

You will handle inquiries, verify data, and support vendors and internal teams while contributing to branch efficiency and environmental sustainability goals.

Qualifications

• High school diploma or equivalent experience.
• 3+ years of experience in the rental industry, customer service, or billing, preferred but not required.
• 1-2 years of data entry experience.
• Strong communication skills: verbal and written.
• Detail-oriented with strong organizational and multitasking abilities.
• MS Excel experience preferred.

Responsibilities

• Address customer invoice inquiries and discrepancies.
• Provide documentation and solutions in a timely manner and follow up to ensure customer satisfaction.
• Provide information about rental services, pricing, and availability to existing and potential customers.
• Prepare documentation for customer contracts.
• Process rental transactions for all outgoing and incoming equipment verifying that all information entered is correct and accurate.
• Ensure that all returned and/or off-rented equipment is properly documented in a timely manner.
• Collaborate with other departments to ensure seamless coordination of rental activities.
• Provide backup support to other team members in the office as necessary.
• Suggest ideas and ways to improve branch efficiency.
• Maintain accurate records of rental transactions, including customer information, rental agreements, and payments.
• Create and receive Purchase orders and invoices for Vendors to ensure proper payment.
• Verify and reconcile vendor statements, resolving discrepancies as needed.
• Other duties as assigned.

Skills

Communication skills

Attention to detail

Multitasking

Team collaboration

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

MS Excel

Wynne Systems

Microsoft Teams

Intranet

Job description

Ironclad Environmental Solutions is seeking a Rental Coordinator to manage branch rental/sales agreements, process transactions, and maintain accurate records. The role emphasizes customer service, attention to detail, and collaboration across departments in a safety-first environment.

You will handle inquiries, verify data, and support vendors and internal teams while contributing to branch efficiency and environmental sustainability goals.