Service Operations Coordinator - Flexible Schedule & Benefits

Ies Hvac; Sacramento (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible Schedule

Paid time off

Paid training

Professional development

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

Life insurance

Employee Assistance Program

Job summary

IES seeks a Service Support Representative to streamline daily service operations, process work orders, manage purchases, and support billing and accounts receivable. You will liaise with customers, technicians, vendors, payroll, and management to ensure accurate documentation and timely communication.

Responsibilities include order processing, vendor coordination, billing closeouts, collections support, and maintaining reports, while delivering exceptional customer service and contributing to

Qualifications

• Strong organizational, administrative, and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication with a customer-focused approach.
• Proficiency in Microsoft Office applications, including Excel.
• Attention to detail, accuracy and follow-through.
• Experience in administrative support, customer service, dispatch or billing is preferred.

Responsibilities

• Receive and coordinate incoming service requests from customers and internal departments.
• Process and manage service work orders, ensuring documentation and routing for dispatch.
• Generate and maintain purchase orders and coordinate with vendors.
• Perform daily billing closeouts and maintain service/contract records.
• Process customer payments and assist with accounts receivable activities.
• Provide backup support for quotes, proposals, and customer follow-up.
• Deliver exceptional customer service through timely communication and problem-solving.
• Maintain spreadsheets, reports, and service-related documentation.
• Collaborate with technicians, accounting, sales, and service management to support operations.
• Support continuity during busy periods and training opportunities.
• Share best practices and maintain knowledge of company procedures.

Skills

Organizational skills

Communication skills

Excel

Problem-solving

Teamwork

Tools

Microsoft Excel

Job description

IES seeks a Service Support Representative to streamline daily service operations, process work orders, manage purchases, and support billing and accounts receivable. You will liaise with customers, technicians, vendors, payroll, and management to ensure accurate documentation and timely communication.

Responsibilities include order processing, vendor coordination, billing closeouts, collections support, and maintaining reports, while delivering exceptional customer service and contributing to