Service of Process Team Member

Omni-Invictus LLC dba Array; California; Ibrido; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

People-Focused Culture

Competitive Pay

Quarterly Incentives

Benefits + 401k

Paid Time Off

Career Growth

Descrizione del lavoro

Array is seeking an organized Service of Process Coordinator to manage SOP orders from intake to completion. You will assign tasks to field process servers, track progress, and ensure accurate documentation, delivering Proof of Service or Non-Service Affidavits as needed.

The role emphasizes precise communication with clients and servers, high-volume workflow management, and strict adherence to SOP laws and procedures.

Competenze

• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or the ability to learn both systems quickly.
• Strong phone communication skills and professional interaction with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

Mansioni

• Receive and review SOP orders from Client Services.
• Dispatch orders to field process servers using Serve Manager or DAS.
• Track order status and follow up with servers for updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing after client confirmation.
• Maintain accurate system entries and documentation throughout the SOP lifecycle.

Conoscenze

Phone communication

Attention to detail

Typing 45+ WPM

High-volume workflow

Legal services experience

Strumenti

Serve Manager

DAS

Descrizione del lavoro

Job Description Summary

The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.

Responsibilities

• Receive and review incoming SOP orders from the Client Services Team.
• Dispatch orders to the designated field process server using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing once client confirmation is received.
• Maintain accurate system entries and documentation throughout the full SOP lifecycle.

Qualifications

• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Company Overview

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth. Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success. Join us and be a key driver to our success!