Service of Process Operations Specialist

Array; California; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, 401k & Wellbef

Paid Time Off & Holidays

Professional Development & Career Grow

Job summary

Array is seeking a Service of Process specialist in California to manage processing, dispatching, tracking, and completing legal document service requests. You will receive SOP orders from Client Services, assign them to process servers, monitor progress, and communicate results to clients.

You will ensure signed Proof of Service for successful serves, issue Non-Service Affidavits when service is unsuccessful, and forward completed jobs to billing.

Qualifications

• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

Responsibilities

• Receive and review incoming SOP orders from the Client Services Team.
• Dispatch orders to the designated field process server using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing once client confirmation is received.
• Maintain accurate system entries and documentation throughout the full SOP lifecycle.

Skills

Serve Manager

DAS

Phone communication

Typing 45 WPM

Legal services

High-volume workflow

Tools

Serve Manager

DAS

Job description

Array is seeking a Service of Process specialist in California to manage processing, dispatching, tracking, and completing legal document service requests. You will receive SOP orders from Client Services, assign them to process servers, monitor progress, and communicate results to clients.

You will ensure signed Proof of Service for successful serves, issue Non-Service Affidavits when service is unsuccessful, and forward completed jobs to billing.