Production Support Specialist

Omni-Invictus LLC dba Array; United States; On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, 401k & Wellbeh

Paid Time Off & Holidays

Professional Development & Career

Job summary

Omni-Invictus LLC dba Array is seeking a Production Specialist to perform a full range of production functions, including document processing, quality control, and delivery. This role requires independence and the ability to handle multiple order types while improving quality and efficiency.

The position offers a People-Focused Culture with competitive pay, 401k, PTO, and professional development opportunities.

Qualifications

• 1-2 years of experience in production, records processing, or a related legal services operations role.
• Proficient in Adobe Acrobat and Microsoft Office; experience with Array's internal software preferred.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Familiarity with legal records and subpoena processes preferred.
• Ability to work independently and manage daily production targets.
• Good written communication skills for internal coordination.

Responsibilities

• Perform quality control of incoming records, confirming accurate intake and verifying document completeness and integrity.
• Prepare records for processing by organizing files, correcting document flow, and adding required placeholders.
• Process records and conduct secondary QC using Array's internal production software.
• Deliver records to clients via Array's online repository and other delivery methods including radiology and native file formats.
• Handle a variety of order types including standard, rush, and specialty productions with accuracy and timeliness.
• Identify and escalation quality issues, delivery complications, or workflow questions to the team lead or manager.
• Maintain accurate documentation in DAS throughout the production workflow.

Skills

Independent working

Quality control

Attention to detail

Tools

Adobe Acrobat

Microsoft Office

Array internal software

Job description

Job Description Summary

The Production Specialist performs a full range of production functions within Array's legal services operations, including document processing, quality control, and delivery. This role operates with a higher degree of independence than entry-level production staff, handling a broader variety of order types and contributing to the quality and efficiency of the production team.

Responsibilities

• Perform quality control of incoming records, confirming accurate intake and verifying document completeness and integrity.
• Prepare records for processing by organizing files, correcting document flow, and adding required placeholders.
• Process records and conduct secondary QC using Array's internal production software.
• Deliver records to clients via Array's online repository and other delivery methods including radiology and native file formats.
• Handle a variety of order types including standard, rush, and specialty productions with accuracy and timeliness.
• Identify and escalation quality issues, delivery complications, or workflow questions to the team lead or manager.
• Maintain accurate documentation in DAS throughout the production workflow.

Qualifications

• 1-2 years of experience in production, records processing, or a related legal services operations role.
• Proficient in Adobe Acrobat and Microsoft Office; experience with Array's internal software preferred.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Familiarity with legal records and subpoena processes preferred.
• Ability to work independently and manage daily production targets.
• Good written communication skills for internal coordination.

The base Compensation range for this role is $15.00-25.00 an hour and will be dependent upon the individual's location, skills, experience and qualifications.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair‑chance hiring requirements.

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry‑leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass our expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth. Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success. Join us and be a key driver to our success!