Service of Process Team Member

Array; California; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, 401k & Wellbef

Paid Time Off & Holidays

Professional Development & Career Grow

Job summary

Array is seeking a Service of Process specialist in California to manage processing, dispatching, tracking, and completing legal document service requests. You will receive SOP orders from Client Services, assign them to process servers, monitor progress, and communicate results to clients.

You will ensure signed Proof of Service for successful serves, issue Non-Service Affidavits when service is unsuccessful, and forward completed jobs to billing.

Qualifications

• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

Responsibilities

• Receive and review incoming SOP orders from the Client Services Team.
• Dispatch orders to the designated field process server using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing once client confirmation is received.
• Maintain accurate system entries and documentation throughout the full SOP lifecycle.

Skills

Serve Manager

DAS

Phone communication

Typing 45 WPM

Legal services

High-volume workflow

Tools

Serve Manager

DAS

Job description

Job Description

Summary The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing. Responsibilities:

• Receive and review incoming SOP orders from the Client Services Team.
• Dispatch orders to the designated field process server using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing once client confirmation is received.
• Maintain accurate system entries and documentation throughout the full SOP lifecycle. Qualifications
• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

Job Description

Summary The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing. Responsibilities:

• Receive and review incoming SOP orders from the Client Services Team.
• Dispatch orders to the designated field process server using Serve Manager or DAS.
• Track order status and follow up with servers for timely updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing once client confirmation is received.
• Maintain accurate system entries and documentation throughout the full SOP lifecycle. Qualifications
• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
• Strong phone communication skills and ability to interact professionally with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law. We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected. We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.