Service of Process Coordinator — Legal Ops & Impact

Omni-Invictus LLC dba Array; California; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

People-Focused Culture

Competitive Pay

Quarterly Incentives

Benefits + 401k

Paid Time Off

Career Growth

Job summary

Array is seeking an organized Service of Process Coordinator to manage SOP orders from intake to completion. You will assign tasks to field process servers, track progress, and ensure accurate documentation, delivering Proof of Service or Non-Service Affidavits as needed.

The role emphasizes precise communication with clients and servers, high-volume workflow management, and strict adherence to SOP laws and procedures.

Qualifications

• Familiarity with Service of Process laws, rules, and compliance requirements.
• Proficiency in Serve Manager and DAS or the ability to learn both systems quickly.
• Strong phone communication skills and professional interaction with servers and clients.
• Ability to manage a high-volume workflow with accuracy and responsiveness.
• Ability to type 45+ WPM with strong attention to detail.
• Experience in records retrieval, fieldwork, or legal services preferred.

Responsibilities

• Receive and review SOP orders from Client Services.
• Dispatch orders to field process servers using Serve Manager or DAS.
• Track order status and follow up with servers for updates.
• Provide clients with signed Proof of Service for successful serves.
• Issue and send Non-Service Affidavits when service is unsuccessful.
• Forward completed and documented jobs to billing after client confirmation.
• Maintain accurate system entries and documentation throughout the SOP lifecycle.

Skills

Phone communication

Attention to detail

Typing 45+ WPM

High-volume workflow

Legal services experience

Tools

Serve Manager

DAS

Job description

Array is seeking an organized Service of Process Coordinator to manage SOP orders from intake to completion. You will assign tasks to field process servers, track progress, and ensure accurate documentation, delivering Proof of Service or Non-Service Affidavits as needed.

The role emphasizes precise communication with clients and servers, high-volume workflow management, and strict adherence to SOP laws and procedures.