Process Serving Operations Lead - Precision & Speed

Capitol-Process-Services,-Inc.; Greenbelt (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Capitol Process Services, Inc. is seeking a Process Server Operations Coordinator to lead and streamline our process serving activities across jurisdictions.

You will oversee coordination and execution of legal document deliveries, ensuring timely and accurate service with compliance across clients and courts. Ideal candidates are detail-oriented, highly organized, and able to manage field personnel in a fast-paced environment.

Qualifications

• Strong organizational and time-management skills.
• Attention to detail and accuracy in legal documents.
• Ability to confidently manage and direct field personnel.
• Professional communication with clients and servers.
• Comfortable working in a fast-paced environment.
• Ability to prioritize under daily deadlines.
• Experience in legal support or logistics is a plus but not required.

Responsibilities

• Communicate daily and manage the process servers schedules and workload to ensure all papers get served timely (mostly midday)
• Meet with process servers during daily paper pickup/drop-off
• Review completed jobs for accuracy and compliance
• Ensure affidavits are properly signed and complete
• Confirm service attempts follow all client and court instructions
• Verify timelines are being met (rush jobs, court deadlines, L&T, etc.)
• Proactively address missed attempts or deficiencies
• Triage daily paper distribution based on geography, urgency, and workload
• Log in new jobs accurately into ServeManager
• Generate and prepare affidavits for completed services

Skills

Strong organizational

Attention to detail

Professional communication

Team leadership

Time management

Adaptability

Tools

ServeManager

Job description

Capitol Process Services, Inc. is seeking a Process Server Operations Coordinator to lead and streamline our process serving activities across jurisdictions.

You will oversee coordination and execution of legal document deliveries, ensuring timely and accurate service with compliance across clients and courts. Ideal candidates are detail-oriented, highly organized, and able to manage field personnel in a fast-paced environment.