Operations Manager & Clerical Worker

Capitol-Process-Services,-Inc.; Greenbelt (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Capitol Process Services, Inc. is seeking a Process Server Operations Coordinator to lead and streamline our process serving activities across jurisdictions.

You will oversee coordination and execution of legal document deliveries, ensuring timely and accurate service with compliance across clients and courts. Ideal candidates are detail-oriented, highly organized, and able to manage field personnel in a fast-paced environment.

Qualifications

• Strong organizational and time-management skills.
• Attention to detail and accuracy in legal documents.
• Ability to confidently manage and direct field personnel.
• Professional communication with clients and servers.
• Comfortable working in a fast-paced environment.
• Ability to prioritize under daily deadlines.
• Experience in legal support or logistics is a plus but not required.

Responsibilities

• Communicate daily and manage the process servers schedules and workload to ensure all papers get served timely (mostly midday)
• Meet with process servers during daily paper pickup/drop-off
• Review completed jobs for accuracy and compliance
• Ensure affidavits are properly signed and complete
• Confirm service attempts follow all client and court instructions
• Verify timelines are being met (rush jobs, court deadlines, L&T, etc.)
• Proactively address missed attempts or deficiencies
• Triage daily paper distribution based on geography, urgency, and workload
• Log in new jobs accurately into ServeManager
• Generate and prepare affidavits for completed services

Skills

Strong organizational

Attention to detail

Professional communication

Team leadership

Time management

Adaptability

Tools

ServeManager

Job description

Capitol Process Services, Inc. is the #1 legal services firm serving D.C. Maryland & Virginia. We've been in business for 40+ Years. We provide service of process and various other services to law firms across the country.We serve Washington D.C., Maryland, Virginia and also offer services nationwide. We specialize in providing reliable and efficient process serving solutions to law firms, businesses, and individuals. With our commitment to accuracy, timeliness, and professionalism, we ensure that legal documents are delivered securely and in compliance with all applicable laws and regulations.

Job Description

We are seeking a dynamic and detail-oriented Process Server Operations Coordinator to lead and streamline our process serving activities. In this vital role, you will oversee the coordination and execution of legal document deliveries, ensuring timely and accurate service across multiple jurisdictions. Your proactive approach will help maintain compliance, optimize operational efficiency, and support our commitment to exceptional service delivery. Join us to be a key driver in enhancing our process serving operations and delivering results that matter.

Responsibilities Include

• Communicate daily and manage the process servers schedules and workload to ensure all papers get served timely (mostly midday)
• Meet with process servers during daily paper pickup/drop-off
• Review completed jobs for accuracy and compliance
• Ensure affidavits are properly signed and complete
• Confirm service attempts follow all client and court instructions
• Verify timelines are being met (rush jobs, court deadlines, L&T, etc.)
• Proactively address missed attempts or deficiencies
• Triage daily paper distribution based on geography, urgency, and workload
• Log in new jobs accurately into ServeManager
• Generate and prepare affidavits for completed services

Requirements

• Strong organizational and time-management skills
• Exceptional attention to detail (legal document experience a plus, but not required)
• Ability to confidently manage and direct field personnel
• Professional communication skills
• Comfortable working in a fast-paced environment
• Ability to prioritize under daily deadline pressure
• Experience in legal support, court services, or logistics a plus but not required

Join our team as a Process Server Operations Coordinator where your energy, precision, and dedication will drive operational excellence. Help us deliver justice efficiently by coordinating seamless process serving activities that uphold our reputation for reliability and professionalism.