Process Server Operations Lead — Scheduling & Onboarding

Legal Papers, Inc.; Timonium (MD); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid sick leave

On-site work in Timonium

Job summary

Legal Papers Inc. is seeking a highly organized Process Server Operations Coordinator to oversee our network of process servers and coordinate day-to-day operations in Maryland.

You will act as the primary liaison between our office, field personnel, and clients, ensuring timely and professional service. The role rewards strong problem-solving, organization, and communication skills with a full-time on-site schedule in Timonium, MD.

Qualifications

• Minimum of 2 years of office administration, operations, recruiting, customer service, or project coordination experience.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with follow-up skills.
• Self-motivated and dependable.

Responsibilities

• Recruit, interview, onboard, and train new process servers.
• Coordinate assignments and communicate with process servers throughout the day.
• Monitor service progress and ensure deadlines are met.
• Provide ongoing support to field representatives.
• Maintain accurate contractor records and service status.
• Assist with scheduling interviews and onboarding appointments.
• Review applications and onboarding documents.
• Work with office staff to assign cases promptly.
• Resolve scheduling conflicts and service-related issues.
• Build positive relationships with independent contractors across Maryland.
• Help improve internal processes and operational efficiency.
• Provide exceptional customer service to clients and process servers.

Skills

Office administration

Operations coordination

Recruiting

Customer service

Project coordination

Tools

Microsoft Office

Email

Job description

Serving Maryland, DC, Northern VA and Nationwide
Secure Login

For more than 39 years, Legal Papers Inc. has been a trusted provider of legal support services throughout Maryland. We work with law firms, corporations, government agencies, financial institutions, and businesses that depend on timely, professional service of legal documents.

We are seeking a highly organized Process Server Operations Coordinator to oversee the day-to-day coordination of our network of process servers while ensuring excellent service for both our clients and field representatives.

This position is ideal for someone who enjoys working with people, solving problems, staying organized, and keeping multiple moving parts running efficiently. You’ll serve as the primary point of contact between our office, our process servers, and our clients.

Responsibilities

• Recruit, interview, onboard, and train new process servers.
• Coordinate assignments and communicate with process servers throughout the day.
• Monitor service progress and ensure deadlines are met.
• Answer questions and provide ongoing support to field representatives.
• Maintain accurate records of contractor information and service status.
• Assist with scheduling interviews and onboarding appointments.
• Review applications, background information, and onboarding documents.
• Work closely with office staff to ensure cases are assigned promptly.
• Resolve scheduling conflicts and service-related issues.
• Build positive working relationships with independent contractors across Maryland.
• Help improve internal processes and operational efficiency.
• Provide exceptional customer service to clients and process servers alike.

Qualifications

Required

• Minimum of 2 years of office administration, operations, recruiting, employee relations, customer service, or project coordination experience.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong computer skills, including Microsoft Office and email.
• Detail-oriented with excellent follow-up skills.
• Self-motivated and dependable.

Preferred

• Experience in recruiting, HR, staffing, or employee onboarding.
• Experience coordinating field employees, contractors, or service technicians.
• Experience in the legal industry, logistics, dispatching, or operations.
• CRM or case management software experience.
• Supervisory or team leadership experience.

Why Join Legal Papers Inc.?

For more than 39 years, Legal Papers Inc. has built a reputation for professionalism, reliability, and outstanding customer service. As our Process Server Operations Coordinator, you’ll play a critical role in supporting our field team while helping ensure every client receives exceptional service.

• Base salary of $40,000–$55,000, commensurate with experience.
• Paid Time Off (PTO) and paid sick leave.
• Established company with a strong reputation and loyal client base.
• Monday through Friday schedule.
• Professional office environment in Timonium, MD.
• Opportunity to make a meaningful impact on company operations.
• Career growth opportunities within an expanding organization.

Work Location

Timonium, Maryland. This is a full-time, on-site position. Remote work is not available.

Apply Today

If you’re an organized professional who enjoys coordinating people, solving problems, and helping teams succeed, we’d love to hear from you.

Qualified candidates will be contacted to discuss the next steps in the hiring process.

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