Legal Process Service Operations Lead

Ghidotti Berger; Florida; Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

The Process Server Coordinator at Ghidotti Berger, LLP oversees timely service of legal documents via a network of process servers. You will coordinate assignments from receipt to completion, communicate with field servers, monitor attempts and deadlines, and resolve obstacles while ensuring accurate documentation.

The ideal candidate is proactive, detail-oriented, and comfortable handling a high workload, with strong written and verbal communication skills and a solid understanding of civil

Qualifications

• Experience with Civil Procedure and process service is required.
• Experience with case management or dispatch software preferred.
• Ability to manage a high-volume workload with attention to detail.
• Excellent written and verbal communication skills.

Responsabilités

• Review incoming service requests for completeness and accuracy
• Assign service requests to appropriate process servers based on geography, availability, performance and cost
• Ensure assignments are accepted and initial service attempts are made within required timeframes
• Monitor unassigned, delayed, and outstanding service requests
• Maintain regular communication with process servers regarding assignments, service attempts, and outstanding work
• Follow up proactively to obtain timely updates and completed service documentation
• Coordinate reassignment when servers are unavailable, unresponsive, or unable to complete service
• Assist with identifying alternative process servers for difficult service locations
• Monitor service attempts, deadlines, and aging assignments
• Identify unsuccessful service attempts and coordinate next steps
• Escalate address issues, service delays, excessive attempts, and other obstacles requiring client direction
• Ensure urgent and time-sensitive assignments receive appropriate priority
• Respond promptly and professionally to client inquiries
• Provide accurate updates regarding service status, delays, and expected completion
• Communicate service obstacles and obtain additional instructions when necessary
• Maintain accurate, current information in the company’s case management system
• Review returns and affidavits of service for completeness and accuracy
• Ensure service attempts, dates, addresses, and outcomes are properly documented
• Follow up on missing, incomplete, or inaccurate affidavits
• Ensure completed service documentation is delivered to clients within established deadlines
• Monitor service costs and identify assignments requiring additional expense approval
• Coordinate skip tracing, alternative addresses, and additional service attempts as authorized
• Help maintain a reliable, cost-effective network of process servers
• Identify recurring vendor performance or pricing issues

Connaissances

Civil Procedure experience

Process service

Dispatch coordination

Logistics coordination

Organizational skills

Communication skills

Problem-solving

Deadline prioritization

Formation

High School Diploma or equivalent

Outils

Case management software

Dispatch software

Microsoft Office

Description du poste

The Process Server Coordinator at Ghidotti Berger, LLP oversees timely service of legal documents via a network of process servers. You will coordinate assignments from receipt to completion, communicate with field servers, monitor attempts and deadlines, and resolve obstacles while ensuring accurate documentation.

The ideal candidate is proactive, detail-oriented, and comfortable handling a high workload, with strong written and verbal communication skills and a solid understanding of civil