Lead Service Manager — Commercial Refrigeration

Climate Pros; Tulsa, Northern (OK, KY); Hybrid; USD 130,000 - 135,000; Full time

Job summary

Climate Pros is seeking a Service Manager to lead a team of technicians delivering outstanding commercial refrigeration service in Tulsa, OK. You will drive a culture of excellence, mentor staff, and coordinate with sales to manage escalations and service levels.

The role emphasizes leadership, operational oversight, and continuous improvement to exceed client expectations and drive profitability.

Qualifications

• Minimum of 5 years journeyman service or industry related experience.
• Strong customer service skills with professional phone etiquette.
• Experience leading teams in commercial refrigeration or related field.

Responsibilities

• Provide exceptional support to internal and external customers.
• Monitor service trends and implement improvements.
• Develop standards and processes to elevate service.
• Manage SLA performance and response times.
• Coach and mentor technicians across territories.
• Oversee daily operations to meet productivity and budget goals.

Skills

Customer service

Team leadership

Communication

MS Office

Forecasting

Problem solving

Tools

MS Office

Proprietary service software

Job description

Climate Pros is seeking a Service Manager to lead a team of technicians delivering outstanding commercial refrigeration service in Tulsa, OK. You will drive a culture of excellence, mentor staff, and coordinate with sales to manage escalations and service levels.

The role emphasizes leadership, operational oversight, and continuous improvement to exceed client expectations and drive profitability.