Service Manager

W&B SERVICE COMPANY LLC; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

LTD

STD

Life Insurance

PTO

Job summary

W&B Service Company is seeking a Service Manager to lead the service department at our Oklahoma City location. This full-time role oversees technicians, schedules work, and manages warranty repairs for a broad portfolio of transport refrigeration systems.

You will drive safety, accuracy in repair orders, and customer follow-up while coordinating with Parts and the field team. Compensation depends on experience and includes a comprehensive benefits package.

Qualifications

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge.
• Excellent organization and time management skills
• Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Manage day-to-day work of department technicians
• Oversee daily DVIs and proper job scanning
• Ensure accurate completion of Repair Orders with complete story/parts
• Submit PM Forms to customers within 24 hours
• Track and submit after-hours calls and hours for technicians
• Maintain rail yard safety requirements and PPE usage
• Service Truck maintenance and yard checks
• Schedule work and customer follow-up
• Manage warranty repairs
• Open Repair Order listing daily and prioritize
• Coordinate with Parts to ensure parts are on order
• Foster a safety-first culture
• Other duties as needed to meet business and customer needs

Skills

Transport refrigeration

Heavy Duty Trucks/Trailers

Mechanical aptitude

Technical knowledge

Organization & time management

Experience: 3-5 years

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Administrative OKC000, Oklahoma City, OK, US

4 days ago Requisition ID: 1936

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

Principal Duties and Responsibilities

• Managing the day to day work of department technicians, such as:
• Daily performance of DVI’s
• Proper scanning on jobs by technicians
• Accurate completion of Repair Orders with complete story/parts/ in a timely manner
• Submittal of PM Forms to customers within 24 hours of service
• Track and submit all after hours calls and hours for technicians
• Rail Yard Requirements to include- Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.
• Service Truck Maintenance
• Scheduling work and customers follow up
• Managing warranty repairs
• Performing Daily Yard Checks
• Running an Open Repair Order listing daily, working this list top to bottom
• Working with Parts department to insure all parts are on order needing for jobs
• Foster a safety first culture.
• Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent organization and time management skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation: Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to:

• Medical
• Dental
• Vision
• 401(K) - Retirement / Savings plan with company matching funds
• LTD
• STD
• Life Insurance
• PTO plans