Service Manager

W&B SERVICE COMPANY LLC; Temple (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) – Retirement / Savings plan

LTD

STD

Life Insurance

PTO

Job summary

W&B Service Company LLC in Temple, TX is seeking a Service Manager to oversee the service department, drive efficiency, revenue and customer satisfaction. The role supervises technicians, manages repair orders, warranty work and daily yard checks, with emphasis on safety and timely job completion.

Qualifications include 3–5 years in service, transport refrigeration/heavy-duty truck/trailer background, strong technical and organizational skills, and proficiency with Microsoft Office.

Qualifications

• 3-5 years’ experience in service.
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent organization and time management skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Managing the day to day work of department technicians.
• Daily performance of DVIs.
• Proper scanning on jobs by technicians.
• Accurate completion of Repair Orders with complete story/parts.
• Submittal of PM Forms to customers within 24 hours of service.
• Track and submit all after hours calls and hours for technicians.
• Rail Yard requirements and safety protocols on service trucks.
• Service Truck Maintenance and scheduling work and customer follow-up.
• Managing warranty repairs and daily yard checks.
• Open Repair Order listing and prioritization.
• Coordinate with Parts department to ensure parts on order for jobs.

Skills

3-5 years experience

Strong technical knowledge

Excellent organization

Time management

Education

Mechanical aptitude

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

Full Time Administrative TEM000, Temple, TX, US

W&B Service Company has an excellent opportunity for a Service Manager. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 21 facilities throughout the Southwest, including Texas, Arkansas, Louisiana and Oklahoma.

This position plays a key role in the branch operations. It’s responsible for maximizing the efficiency, revenue and productivity of the service department and achieving the highest levels of customer satisfaction.

Principal Duties and Responsibilities:

• Managing the day to day work of department technicians, such as:
• Daily performance of DVI’s
• Proper scanning on jobs by technicians
• Accurate completion of Repair Orders with complete story/parts/ in a timely manner
• Submittal of PM Forms to customers within 24 hours of service
• Track and submit all after hours calls and hours for technicians
• Rail Yard Requirements to include– Blue Flag, hard hats, safety reflective vests, eye protection, locks for switches, steel toe protection with raised heel and blinking light on service trucks when on rail yard.
• Service Truck Maintenance
• Scheduling work and customers follow up
• Managing warranty repairs
• Performing Daily Yard Checks
• Running an Open Repair Order listing daily, working this list top to bottom
• Working with Parts department to insure all parts are on order needing for jobs
• Foster a “safety first” culture.
• Other duties as needed to meet business and customer needs.

Education/Training/Experience Requirements

• 3-5 years’ experience in service
• Background with Transport Refrigeration/Heavy Duty Truck/Trailer preferred
• Mechanical aptitude is required.
• Strong technical knowledge
• Excellent organization and time management skills
• Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Compensation: Pay depends on experience

This job offers a comprehensive benefits package, including, but not limited to: Medical, Dental, Vision, 401(K) – Retirement / Savings plan with company matching funds, LTD, STD, Life Insurance and PTO plans.