Service Manager Plumbing & HVAC

Trust 1 Heating, Cooling & Plumbing; Quincy (MA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance (100% paid)

Vision insurance (100% paid)

Life insurance (100% paid)

401(k) with company match

PTO 120 hours from day one

Pet insurance

Company vehicle

Gas card

Cell phone

iPad

Uniforms allowance

Job summary

Trust 1 Heating, Cooling & Plumbing seeks a leader who coaches, inspires, and develops a high-performing service team. The role focuses on elevating customer service, driving revenue, and maintaining excellence across plumbing, HVAC, and electrical services.

The candidate brings 5+ years in residential leadership, strong coaching skills, comfort with KPIs, and a no-nonsense, ethical approach. This is a fast-paced, growth-minded environment with ample training and rewards.

Qualifications

• 5+ years of management or leadership experience in residential services.
• 2+ years of customer service experience.
• Sales experience in residential services is a big plus.
• Natural coach and communicator who leads with heart and holds high standards.
• Comfortable with data, KPIs, and performance metrics.
• Energized by competition, motivated by team success.
• No trades license required; character and leadership matter.

Responsibilities

• Lead, inspire, and coach a team of Plumbing, HVAC, and Electrical Service Experts and Apprentice Technicians.
• Drive team revenue, gross profit, and performance - and own the results.
• Recruit, train, and develop your people into the best versions of themselves.
• Build a team culture rooted in happiness, encouragement, accountability, and excellence.
• Partner with Dispatch to assign the right expert to every job.
• Analyze performance data and lead with insight-driven decisions.
• Resolve customer concerns with empathy and professionalism.
• Be a direct, honest communication partner to ownership.

Skills

Leadership

Coaching

Customer service

Data & KPIs

Direct communication

Sales experience (residential)

Tools

ServiceTitan

Job description

• 100% paid dental insurance

We're Not Looking for a Manager. We're Looking for a Coach.

The team is here. Are you?

At Trust 1 Heating, Cooling & Plumbing, we've built something special. Our service team is strong, talented, and genuinely passionate about what they do. They show up every day ready to compete, ready to serve, and ready to grow. The only thing they're missing is their coach. We're an Inc 5000 fastest-growing company in America (#676) - not because of luck, but because of obsessive care for our customers, relentlessly high standards, and a culture that never stops reaching for excellence. We didn't get here by managing people. We got here by leading them. That's exactly the kind of leader we're looking for now.

What kind of leader are we looking for?

• Not a boss. Not a paper-pusher. A coach.
• Someone who walks into a room and makes it better. Who lifts people up when they're down, holds the line when it's hard, and never loses sight of the goal.
• Someone who gets fired up by a team win just as much as a personal one.

You're The Right Fit If You

• Lead through inspiration - your energy sets the tone for the whole team
• Coach, don't just manage - you develop people, not just processes
• Love the tough conversations - you handle them with honesty, care, and respect
• Get genuinely excited about turning around an upset customer
• Dig into the numbers - KPIs are a tool, not a chore
• Bring selflessness to the role - your team's success is your success
• Thrive in a fun, competitive, high-goal environment
• Communicate directly - our owner is hands-on and wants the real picture, good or bad

Compensation

• $130,000 base salary (range $100,000-$140,000 based on experience)
• Performance bonus up to $25,000 extra per year
• Weekly pay - you shouldn't have to wait for what you've earned

Full Benefits Package

• Health insurance (Blue Cross Blue Shield)
• 100% paid dental insurance
• 100% paid vision insurance
• 100% paid life insurance
• 401(k) with 4% company match
• 120 hours of PTO from day one
• Pet insurance

Perks & culture

• Company vehicle and gas card
• Company cell phone and iPad
• Paid uniforms (polos, shorts, pants) plus sneaker and boot allowance
• Flexible schedule
• Tons of training, including out-of-state opportunities
• Paid birthday off
• Monthly recognition and rewards
• Anniversary and milestone gifts
• Supportive leadership that genuinely has your back
• ServiceTitan software - built for the best in the trades

Compensation:

$130,000 - $180,000 yearly

Qualifications

• What we're looking for
• 5+ years of management or leadership experience in residential services
• 2+ years of customer service experience
• Sales experience in residential services is a big plus
• A natural coach and communicator who leads with heart and holds high standards
• Comfortable with data, KPIs, and performance metrics
• Energized by competition, motivated by team success
• No trades license required. What's required is character, leadership, and a genuine love for building great teams.
• The honest pitch
• If you're comfortable where you are, this probably isn't for you. If you're in a shop that's stuck, political, or where the owner changes direction every Monday - let's talk. We move fast, we pay well, and we do what we say

Responsibilities

• What you'll own:
• Lead, inspire, and coach a team of Plumbing, HVAC, and Electrical Service Experts and Apprentice Technicians
• Drive team revenue, gross profit, and performance - and own the results
• Recruit, train, and develop your people into the best versions of themselves
• Build a team culture rooted in happiness, encouragement, accountability, and excellence
• Partner with Dispatch to assign the right expert to every job
• Analyze performance data and lead with insight-driven decisions
• Resolve customer concerns with empathy and professionalism
• Be a direct, honest communication partner to ownership