Service Manager

Trust 1 Heating, Cooling & Plumbing; Quincy (MA); Vor Ort; USD 115.000 - 150.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Gas card provided

Training opportunities

Paid birthday off

Monthly recognition and rewards

Zusammenfassung

A leading service company in Quincy, MA is looking for a Coach to inspire and drive team performance. This role requires motivating team members, enhancing customer experiences, and engaging with data to improve outcomes. Offering a competitive annual salary between $115,000 and $150,000 based on experience, alongside a performance bonus and full benefits package, this position is ideal for someone passionate about team success and customer service excellence.

Qualifikationen

• Proven ability to lead teams and inspire individuals.
• Strong background in customer interaction and resolution.
• Ability to thrive in a competitive and goal-driven environment.

Aufgaben

• Develop and enhance team performance and morale.
• Foster a culture of excellence and continuous improvement.
• Engage directly with customers to resolve issues.

Kenntnisse

Inspiring leadership

Coaching and development

Customer service excellence

Data analysis

Effective communication

Jobbeschreibung

We're Not Looking for a Manager. We're Looking for a Coach.

The Team Is Here. Are You?

At Trust 1, we've built something special. Our service team is strong, talented, and genuinely passionate about what they do. They show up every day ready to compete, ready to serve, and ready to grow. The only thing they're missing is their coach.

We're an Inc. 5000 fastest‑growing company in America — not because of luck, but because of an obsessive care for our customers, relentlessly high standards, and a culture that never stops reaching for excellence. We didn't get here by managing people. We got here by leading them.

That's exactly the kind of leader we're looking for now.

What Kind of Leader Are We Looking For?

Not a boss. Not a paper‑pusher. A coach.

Someone who walks into a room and makes it better. Who lifts people up when they're down, holds the line when it's hard, and never loses sight of the goal. Someone who gets fired up by a team win just as much as a personal one.

You're The Right Fit If You

• Lead through inspiration — your energy sets the tone for the whole team
• Coach, don't just manage — you develop people, not just processes
• Love the tough conversations — you handle them with honesty, care, and respect
• Get genuinely excited about helping upset customers — because turning it around is one of the best feelings in the business
• Dig into the numbers — you analyze data and performance metrics not as a chore, but as a tool to unlock better outcomes
• Bring selflessness to the role — your team's success is your success
• Thrive in a fun, competitive, high‑goal environment — the bigger the target, the more energized you get
• Communicate directly — our owner is direct, hands‑on, and deeply knowledgeable. He wants the real picture, good or bad, and he expects the same from you

Compensation

• $115,000 – $150,000 base salary (based on experience)
• Performance bonus: 20% of revenue above quarterly targets, paid quarterly and at year‑end
• Weekly pay — because you shouldn't have to wait for what you've earned
• The better your team performs, the more everyone wins — including you

Full Benefits Package

• Health insurance (Blue Cross Blue Shield)
• 100% paid dental insurance
• 100% paid vision insurance
• 100% paid life insurance
• 401(k) with 4% company match
• 120 hours of PTO from day one
• Pet insurance

Perks & Culture

• Company vehicle
• Gas card provided
• Company cell phone & iPad
• Paid uniforms (polos, shorts, pants) + sneaker & boot allowance
• Tons of training — including out‑of‑state opportunities
• Paid birthday off
• Monthly recognition & rewards
• Anniversary & milestone gifts
• Supportive leadership that genuinely has your back
• Non‑corporate environment — no red tape, no politics, just a tight‑knit team focused on winning
• ServiceTitan software — built for the best in the trades