Plumber

Trust 1 Heating, Cooling & Plumbing; Randolph (MA); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO 120 hours from day one

Pet insurance

Company vehicle

Job summary

Trust 1 Heating, Cooling & Plumbing is seeking a skilled plumber who enjoys solving problems and delivering top-notch customer service in residential settings. You will diagnose issues, clearly explain options to homeowners, and perform repairs with a focus on quality and safety.

We value teamwork, ongoing learning, and a positive attitude. Expect compassionate interactions, professional presence in clients' homes, and opportunities for growth within a tight-knit team that rewards excellence.

Qualifications

• 3+ years of plumbing and heating experience.
• Excellent customer service and communication skills.
• Ability to explain complex issues clearly to homeowners.

Responsibilities

• Diagnose plumbing and heating issues.
• Present repair and replacement options to customers.
• Perform repairs, installations, and maintenance on residential plumbing and heating systems.
• Sell recommended services and equipment.
• Document jobs in ServiceTitan with photos, findings, and recommendations.
• Maintain a clean, professional presence in customers' homes.

Skills

Customer service

Communication

Team player

Problem solving

Education

High school diploma or GED

Tools

ServiceTitan

Job description

Plumber Wanted — Must Like People (and Maybe Bad Jokes)

We're looking for a plumber who actually likes the job. Not just the wrenches and the pipes — the whole thing. The customers, the team, the puzzle of figuring out what's really wrong, and the satisfaction of fixing it the right way.

Here’s Who We're Looking For

• You're a great communicator. You can explain a failing water heater to a panicked homeowner without making them feel dumb
• You genuinely care about customers — not just closing the call, but solving the problem
• You fight for what's right. If the fix takes longer to do correctly, you do it correctly. Band-aids aren't your style
• You're competitive and hungry. You want to be the best tech on the board, and you'll work for it
• You're sharp. You think on your feet, ask good questions, and learn fast
• You're a little quirky, you joke around, and you actually enjoy your day. Life's too short to work with miserable people

The Basics

• High school diploma or GED
• 3+ years of plumbing and heating experience
• Current, unrestricted driver's license
• Professional tools

What the job actually is:

People call us when things go wrong. You show up, figure it out, explain it clearly, and make it better. You're clean in their home, polite to their family, and happy to scratch the dog behind the ears. Five-star reviews come from five-star relationships — that's the game.

You also care about the team. You're the one calling around at the end of the day to see who needs help, because you're already done.

Compensation — You Pick The Path

We offer two pay structures. Talk to us about which fits you best:

• Hourly + Performance Pay: $30–$55/hour based on experience, plus performance pay per invoice. Steady base, upside down.
• Straight Performance Pay: 100% performance-based. No ceiling. Built for the tech who wants to bet on themselves and win big.

Either way — weekly pay. You shouldn't wait for what you've earned.

Full Benefits

• Health insurance (Blue Cross Blue Shield)
• 100% paid dental, vision, and life insurance
• 401(k) with 4% company match
• 120 hours PTO from day one
• Pet insurance

Perks & Culture

• Company vehicle, gas card, phone, and iPad
• Paid uniforms + sneaker and boot allowance
• Tons of training, including out-of-state opportunities
• Paid birthday off
• Monthly recognition and rewards
• Leadership that genuinely has your back
• No corporate politics — just a tight team that likes winning and likes each other
• ServiceTitan software, built for the best in the trades

Interested?

Tell us about a project you're proud of, a customer interaction that mattered to you, and what made you pick plumbing. Bonus points for a bad joke.

Compensation:

$35 - $55 hourly

Qualifications

• High school diploma or GED
• Minimum 3 years of plumbing and heating experience
• Current and unrestricted driver's license
• Strong customer service and communication skills
• Positive, team-first attitude

Responsibilities

• Diagnose plumbing and heating issues
• Present repair and replacement options to customers
• Perform repairs, installations, and maintenance on residential plumbing and heating systems
• Sell recommended services and equipment
• Document jobs in ServiceTitan with photos, findings, and recommendations
• Maintain a clean, professional presence in customers' homes