Plumbing Service Tech (Commission) - 3+ Years Experience Required

Tennessee Standard Plumbing; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

PTO 15 days per year

7 paid holidays per year

Free chiropractor visit weekly

Free Dave Ramsey Smart Dollar

Job summary

Tennessee Standard Plumbing seeks an experienced service technician to join our team in the Knoxville area. Service techs are the face of the company, delivering world-class customer service while diagnosing plumbing problems, presenting multiple pricing options, and completing small repairs or routing larger projects to the install department.

The role emphasizes educating clients, offering options, and ensuring health, comfort, safety, and convenience for homes and businesses.

Qualifications

• 3 years of plumbing experience.
• 3 years of home service or sales experience.
• Strong troubleshooting and critical thinking skills.
• Excellent written and verbal communication skills.
• Ability to build trust and show empathy to others.
• Confident, able to overcome objections.
• Team player, asset to company culture.
• Coachable, willing to learn.
• Engaging positive attitude that loves to serve.

Responsibilities

• Adhere to our 4-phase service call process.
• Perform a thorough system evaluation on every service call including photos of significant plumbing problems.
• Record water pressure and heater age.
• Provide clients with multiple options using photos.
• Follow communication touchpoints with customer, dispatch and service manager.
• Maintain a clean and organized truck and work environment.
• Ensure truck stocked with items and tools.
• Use safety tools and equipment on every job.
• Follow anti S.L.A.C.K.E.R. process to avoid recalls and get it right first time.
• Close out each job with photos, payment, invoices, and purchase orders.
• Attend training meetings and skill practice sessions.
• Ask for 5-star reviews with high success rate.

Skills

3 years plumbing experience

Strong troubleshooting

Excellent communication

Empathy & trust building

Overcome objections

Team player

Coachable

Positive service attitude

Reading blueprints/schematics

Experience with financing programs

Experience with Service Titan (bonus)

Tools

Service Titan

Job description

Company Overview

At Tennessee Standard, our mission is to become the #1 plumbing home services company in the greater Knoxville area to take the power out of the hands of crooked contractors, give tradesmen the opportunity to create wealth for their families and love what they do, and be a light in the community to the glory of God. We are committed to doing it RIGHT:

Respect - treating others the way we want to be treated

Integrity - never a shade of dishonesty or deceit

Growth - intentional improvement every day

Hustle - working smarter and harder than anyone else

Tenacity - "can-do" attitude, never giving up till the job is done

Summary

We are seeking an experienced service technician to join our team! Service techs are the face of the company to our current and potential clients. They provide excellent customer service while diagnosing plumbing problems, offering multiple pricing options, and either completing small repairs or sending large projects to the install department. It is imperative that they provide a world class experience. Our clients expect us to show up when we say we will. They want their job performed correctly the first time by someone that they can trust in their home/business. Our clients look to the service tech to be the expert that educates them and provides options so they can make the best decision for their home/business and their family/lifestyle. The service tech should always keep in mind that we are there to take care of the health, comfort, safety, and convenience needs of our clients. When the job is complete, the area should be cleaner than before work began. When the service tech leaves, clients have become loyal, dedicated cheerleaders that not only continue to do business with us, but refer us to their family and friends and leave raving reviews about their experience.

Compensation

18% Commission for work sold and completed (7% of everything sold, 11% of everything done)

Schedule

roughly 8-10 hours/day, Monday - Friday (no weekends!)

Responsibilities

• Adhere to our 4-phase service call process.
• Perform a thorough system evaluation on every service call to uncover, and take photos of, all significant plumbing problems in the home, not just the ones the client called us out for.
• Perform bucket blast in every home to record water pressure at the water heater and water heater age.
• Provide clients with multiple options (utilizing photos) to improve their health, comfort, safety, and convenience needs.
• Follow appropriate communication touchpoints with the customer, dispatch and/or service manager.
• Maintain a clean and organized truck and work environment.
• Ensure truck is properly stocked with items needed, including marketing materials, regular inventory, required tools, etc.
• Take all safety precautions by utilizing all proper safety tools/equipment while performing your work (including safe driving practices).
• Follow our anti S.L.A.C.K.E.R. process to avoid recalls and get the job done right the first time.
• Properly close out each job with photos, payment, invoice summaries, job prep forms, and purchase orders.
• Attend and be actively engaged in company’s training meetings and skill practice sessions.
• Ask for 5 star reviews with a high success rate.

Qualifications

• 3 years of experience in plumbing.
• 3 years of home service or sales rep experience.
• Strong troubleshooting and critical thinking skills.
• Excellent written and verbal communication skills.
• Ability to build trust and show empathy to others.
• Confident, able to overcome objections.
• Team player, asset to company culture.
• Coachable, willing to learn.
• Engaging positive attitude that loves to serve and thrives in a fast-paced, goal-driven environment.
• Ability to understand and utilize company’s financing programs.
• Ability to read blueprints and schematics.
• Ability to handle physical workload.
• Experience with Service Titan a plus.

Benefits

• 15 days of PTO every year
• 7 paid holidays every year
  
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) w-company matching
• free chiropractor visit once a week
• free subscription to Dave Ramsey's Smart Dollar