Service Manager – Mechanical Operations Lead

Express Employment Professionals - Cincinnati East; Huhn Addition Mobile Home Court (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Express Employment Professionals is helping a Grand Rapids-area company fill a Service Manager role. The ideal candidate will lead a busy service department, support technicians, and ensure timely, professional service from start to finish.

Responsibilities include prioritizing work, coordinating schedules, and maintaining a safe, organized shop while delivering excellent customer communication and ownership of department performance.

Qualifications

• Experience in service management or shop leadership is required.
• Solid mechanical knowledge and understanding of repair/service operations.
• Proven ability to lead technicians and coordinate workloads.
• Strong customer service and communication skills are essential.

Responsibilities

• Oversee daily service department operations and workflow.
• Schedule and prioritize service and repair work.
• Assign jobs to technicians based on workload and skill level.
• Communicate with customers regarding repairs, costs, and timelines.
• Review work orders and ensure accuracy and efficiency.

Skills

Service management

Shop leadership

Mechanical knowledge

Customer service

Team coordination

Scheduling

Decision making

Organizational skills

Equipment experience

Job description

Express Employment Professionals is helping a Grand Rapids-area company fill a Service Manager role. The ideal candidate will lead a busy service department, support technicians, and ensure timely, professional service from start to finish.

Responsibilities include prioritizing work, coordinating schedules, and maintaining a safe, organized shop while delivering excellent customer communication and ownership of department performance.