Automotive Service Manager: Lead Guest Experience & Ops

Christian Brothers Automotive; Holland (MI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Closed every weekend

Paid vacation and holidays

Healthcare benefits

Matching retirement plans

Continuous training and career advancement

Job summary

An automotive service company in Holland, MI is looking for a Service Manager to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate has five years of automotive customer service and sales experience, along with supervisory experience. Responsibilities include managing personnel, developing work orders, and maintaining high service quality. This role offers a supportive work environment and opportunities for career advancement.

Qualifications

• 5 years of automotive customer service and service sales experience.
• Supervisor or management experience in the automotive industry.
• Current driver's license with acceptable driving record.

Responsibilities

• Manage office and shop personnel and daily operations.
• Ensure quality of work and guest satisfaction.
• Develop guest estimates and assign work orders to technicians.
• Open and close stores daily; perform accounting tasks.
• Serve as primary communication interface with guests.

Skills

Automotive customer service experience

Service sales experience

Management experience

Windows-based software proficiency

Communication skills

Education

Graduation from an accredited service training program

ASE Service Consultant certification

Tools

TekMetric

Job description

An automotive service company in Holland, MI is looking for a Service Manager to oversee daily operations, manage staff, and ensure customer satisfaction. The ideal candidate has five years of automotive customer service and sales experience, along with supervisory experience. Responsibilities include managing personnel, developing work orders, and maintaining high service quality. This role offers a supportive work environment and opportunities for career advancement.