Service Manager

Kelly Professional & Industrial; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) + 100% match up to 4%

Two weeks paid vacation plus nine paid holidays

Job summary

A staffing agency in Grand Rapids is seeking a Rebuild Service Manager to organize and supervise the service department. This role involves managing personnel, ensuring smooth operations, and promoting service labor offerings. The ideal candidate should have over 5 years of experience in management and equipment repair. This full-time position offers a base salary ranging from $70,000 to $90,000, along with commission and various benefits such as health insurance and a 401(k) plan.

Qualifications

• 5+ years of experience managing people and the ability to repair large construction equipment.
• Ability to work with different departments as well as customers.

Responsibilities

• Organize and supervise the service department’s staff and ensure smooth daily operations.
• Address client interactions and prepare related reports.
• Promote and facilitate the department’s labor offerings to drive sales.
• Monitor and manage department expenditures.
• Oversee work orders and provide updates on project progress.

Skills

Management

Customer interaction

Sales promotion

Equipment repair

Job description

Position

Rebuild Service Manager – Grand Rapids, MI (Direct Hire)

Pay Range

$70,000 - $90,000 base salary per year plus commission and incentives.

Benefits

• Health, dental, and vision insurance
• 401(k) + 100% match up to 4%
• Two weeks paid vacation plus nine paid holidays

Details

• Hours: 7:00 am to 4:00 pm, Monday through Friday
• Location: Grand Rapids, MI
• Employment Type: Full‑time

Job Description

• Organize and supervise the service department’s staff, handling administrative responsibilities, scheduling assignments, conducting staff evaluations, ensuring smooth daily operations, and performing other routine management tasks.
• Address client interactions and prepare related reports.
• Ensure the service department achieves at least a 15% profit margin.
• Promote and facilitate the department’s labor offerings to drive sales.
• Monitor and manage department expenditures.
• Prepare estimates for internal and customer‑required repairs.
• Oversee work orders and provide updates on project progress.
• Participate in branch‑related meetings.
• Communicate with representatives from equipment manufacturers as required.
• Collaborate with the sales department regarding machine setups and demonstrations.
• Conduct final checks on equipment before delivery to clients.
• Uphold and require adherence to company‑wide safety rules.

Requirements

• 5+ years of experience managing people and the ability to repair large construction equipment.
• Ability to work with different departments as well as customers.