Service Manager — Lead a High-Performance Auto Shop Team

Quality-Car-; Big Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Performance bonuses

Full benefits package

Ongoing training opportunities

Job summary

Quality-Car- in Big Rapids is looking for a Service Manager to lead a talented team and create exceptional customer experiences. The role involves driving operational excellence and mentoring staff.

Responsibilities include setting a positive culture, ensuring customer satisfaction, and monitoring shop performance. Competitive pay and a full benefits package are offered alongside opportunities for career growth.

Qualifications

• Proven leadership experience (automotive preferred but not required).
• Strong communication and customer service skills.
• Tech-savvy and data-driven mindset.

Responsibilities

• Lead a talented team and drive operational excellence.
• Ensure every customer interaction is exceptional.
• Monitor KPIs and optimize workflow.

Skills

Leadership experience

Communication skills

Customer service

Technical savvy

Data-driven mindset

Job description

Quality-Car- in Big Rapids is looking for a Service Manager to lead a talented team and create exceptional customer experiences. The role involves driving operational excellence and mentoring staff.

Responsibilities include setting a positive culture, ensuring customer satisfaction, and monitoring shop performance. Competitive pay and a full benefits package are offered alongside opportunities for career growth.