Service Manager: Lead Technicians & Drive Customer Excellence

Culligan International; St. Louis (MO); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

Zero deductible medical plans

Dental and vision

Wellness Program with incentives

401K with employer match

Tuition reimbursement and scholarship

Paid time off and paid holidays

Career advancement through training

Work-life balance

Job summary

Packard Culligan Water in St. Louis, MO is seeking an exceptional Service Manager with strong technical and people skills to lead our Service and Route teams and residential functions.

The role is hands-on with coaching and training responsibilities, driving customer satisfaction and retention while aligning with company goals. Equal opportunity employer with comprehensive benefits provided.

Qualifications

• Hands-on management experience preferred.
• Strong leadership and coaching abilities.
• Excellent communication and customer service focus.

Responsibilities

• Resolve service-related problems and approve billing adjustments as needed.
• Ensure after-hours coverage for customer emergencies.
• Maintain staffing, workload, and employee skills to meet business needs.
• Provide training to develop technicians and route drivers.
• Lead regular meetings to align service goals with company targets.
• Maintain assets, inventory, and equipment.
• Aim to achieve gross margin and revenue targets.
• Foster a collaborative team environment; pursue certifications.

Skills

Technical Skills

People Skills

Coaching

Job description

Packard Culligan Water in St. Louis, MO is seeking an exceptional Service Manager with strong technical and people skills to lead our Service and Route teams and residential functions.

The role is hands-on with coaching and training responsibilities, driving customer satisfaction and retention while aligning with company goals. Equal opportunity employer with comprehensive benefits provided.