Hands-On Service Manager: Lead Techs & Routes

Culligan; St. Louis (MO); Vor Ort; USD 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

401K with employer match

Tuition reimbursement

Scholarship opportunities

Paid time off

Zusammenfassung

Packard Culligan Water in St. Louis, MO is seeking an exceptional Service Manager with strong technical and people skills to lead our service and route teams, coaching technicians and drivers to deliver outstanding customer satisfaction.

This hands-on management role reports to the General Manager and offers a base salary plus incentives, with opportunities for training and development in a fast-paced, high-volume environment.

Qualifikationen

• Experience leading service teams and driver routes in a fast-paced environment.
• Strong communication and coaching abilities.
• Customer-focused with a track record of achieving service targets.

Aufgaben

• Resolve service-related problems and approve billing adjustments as needed.
• Ensure after-hours response to customer emergencies.
• Staffing, workload distribution, and maintaining employee skills.
• Provide training to ensure employees have necessary skills and information.
• Set performance objectives aligned with dealership goals.
• Maintain assets (plant, fleet, equipment, inventories).
• Achieve planned gross margin and revenue targets.
• Conduct regular one-on-one and team meetings.
• Foster a team environment and maintain current knowledge; pursue certification.

Kenntnisse

Technical leadership

People management

Coaching

Communication

Customer service

Jobbeschreibung

Packard Culligan Water in St. Louis, MO is seeking an exceptional Service Manager with strong technical and people skills to lead our service and route teams, coaching technicians and drivers to deliver outstanding customer satisfaction.

This hands-on management role reports to the General Manager and offers a base salary plus incentives, with opportunities for training and development in a fast-paced, high-volume environment.