Service Manager

Culligan International; St. Louis (MO); On-site; USD 80,000 - 83,000; Full time

Benefits offered by this job

Zero deductible medical plans

Dental and vision

Wellness Program with incentives

401K with employer match

Tuition reimbursement and scholarship

Paid time off and paid holidays

Career advancement through training

Work-life balance

Job summary

Packard Culligan Water in St. Louis, MO is seeking an exceptional Service Manager with strong technical and people skills to lead our Service and Route teams and residential functions.

The role is hands-on with coaching and training responsibilities, driving customer satisfaction and retention while aligning with company goals. Equal opportunity employer with comprehensive benefits provided.

Qualifications

• Hands-on management experience preferred.
• Strong leadership and coaching abilities.
• Excellent communication and customer service focus.

Responsibilities

• Resolve service-related problems and approve billing adjustments as needed.
• Ensure after-hours coverage for customer emergencies.
• Maintain staffing, workload, and employee skills to meet business needs.
• Provide training to develop technicians and route drivers.
• Lead regular meetings to align service goals with company targets.
• Maintain assets, inventory, and equipment.
• Aim to achieve gross margin and revenue targets.
• Foster a collaborative team environment; pursue certifications.

Skills

Technical Skills

People Skills

Coaching

Job description

SERVICE MANAGER

The Packard Culligan Water St. Louis, MO dealership, is looking for an exceptional Service Manager with great Technical and People skills!

Our next Service Manager will lead by example in a hands-on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention while assisting in achieving company goals. The Service Manager leads our Service and Route team personnel and with residential functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians and Route Drivers through coaching and training of technical skills and customer service.

This is a hands-on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, liaison between service and sales and mentoring in a fast-paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!

What is the Service Manager responsible for?

Resolving service-related problems, approving billing adjustments as necessary

• Ensure adequate after-hours response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Provide sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Develop realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
• Maintain the company’s assets (plant, fleet, equipment, and other inventory)
• Achieve planned gross margin and revenue targets
• Conduct regular one on one employee and team meetings around employee and company goals
• Have ability to build team environment-
• Keep their knowledge and skills current as well as that of service personnel. Pursue WQA CWS-I certification

What does this management role offer you?

This management role offers a base salary, as well as incentives.

We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.

Work in a newly remodeled facility, great upscale area with a lot to offer, your own office, great options for group events near the office.

We offer Employees unbelievable benefits!

• Zero deductible medical plans
• Dental and vision
• Wellness Program with incentives
• 401K with employer match, Tuition reimbursement, and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work-life balance

Fine Print:

to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

Pay Range

$80,000 - $83,000 USD

The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.