Service Manager

Culligan; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with employer match

Tuition reimbursement and scholarship

Job summary

The Packard Culligan Water Phoenix is seeking an exceptional Service Manager with strong technical and people skills to lead our service team in a hands-on environment. The role emphasizes coaching technicians, improving processes, and mentoring staff to achieve customer satisfaction and business goals.

You will manage service operations, drive performance, and align team development with company targets while maintaining high standards of service quality in a fast-paced setting.

Qualifications

• Must have strong technical and people management skills
• Experience in trades management is a plus

Responsibilities

• Resolve service-related problems and approve billing adjustments as necessary
• Ensure adequate after-hours response to customer emergencies
• Maintain staffing levels, workload distribution, and employee skills to meet business needs
• Provide training to ensure employees have skills and information to exceed customer expectations
• Develop realistic employee performance objectives tied to dealership goals
• Maintain assets (plant, fleet, equipment, inventory)
• Achieve planned gross margin and revenue targets
• Oversee the production plant
• Pursue WQA CWS-I certification

Job description

The Packard Culligan Water Phoenix, AZ dealership, is looking for an exceptional Service Manager with great Technical and People skills!

Our next Service Manager will lead by example in a hands‑on environment to strengthen a motivated and competent workforce, ensure customer satisfaction and retention while assisting in achieving company goals. The Service Manager leads our Service team personnel and associated commercial and industrial service functions to ensure customer satisfaction and retention. You will have the opportunity to develop and lead motivated Service Technicians through coaching and training of technical skills and customer service.

This is a hands‑on management position. The Service Manager will provide leadership through effective communication, process improvement, coaching/training, liaison between service and sales and mentoring in a fast‑paced, high-volume environment. This position reports to the General Manager. Previous experience in Trades management is a plus!

What is the Service Manager responsible for?

Resolving service‑related problems, approving billing adjustments as necessary

• Ensure adequate after‑hours response to customer emergencies
• Maintaining appropriate staffing level, workload distribution, and employee skills necessary to best serve customers and meet business needs
• Provide sufficient training to ensure employees have the skills and information necessary to exceed customers’ expectations
• Develop realistic employee performance objectives tied to the dealership’s goals in order to support employee development and empowerment
• Maintain the company’s assets (plant, fleet, equipment, and other inventory)
• Achieve planned gross margin and revenue targets
• Oversee the production plant
• Keep their knowledge and skills current as well as that of service personnel. Pursue WQA CWS‑I certification

What does this management role offer you?

This management role offers a base salary, as well as incentives.

We will provide opportunities for training and development coordinated through our Corporate Team for anyone transitioning into this role so that you build the necessary management skill set to perform in the role.

We offer Employees unbelievable benefits!

• Dental and vision
• Wellness Program with incentives
• 401K with employer match, Tuition reimbursement, and scholarship opportunities
• Paid time off and paid holidays
• Career advancement through training and development
• Work-life balance

Fine Print:to be our next Service Manager, you will be subject to a pre-employment background check, drug screening, DOT physical and Motor Vehicle Record review.

The Packard Culligan group of dealerships is a family‑owned company with values based on accountability, caring about relationships and open‑mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.

Packard Culligan Offers full‑time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.

As set forth in Packard Culligan Water’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.