Hands-On Service Manager: Lead Tech Team & Customer Care

Culligan International; Phoenix (AZ); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with employer match

Tuition reimbursement

Scholarship opportunities

Paid time off

Paid holidays

Career advancement

Work-life balance

Job summary

The Packard Culligan Water Phoenix dealership is seeking a Service Manager with strong technical and people skills to lead a high-volume service operation. This hands-on management role focuses on customer satisfaction, staff development, and achieving company goals, reporting to the General Manager.

Responsibilities include resolving service issues, ensuring after-hours coverage, maintaining staffing and skills, and driving gross margin.

Qualifications

• Experience in service management or trades management.

Responsibilities

• Resolve service-related issues and approve necessary billing adjustments.
• Ensure after-hours response to customer emergencies.
• Maintain staffing, workload distribution, and technician skills.
• Provide training to exceed customer expectations and develop employees.
• Lead service and maintenance activities; mentor technicians and coordinate with sales.

Job description

The Packard Culligan Water Phoenix dealership is seeking a Service Manager with strong technical and people skills to lead a high-volume service operation. This hands-on management role focuses on customer satisfaction, staff development, and achieving company goals, reporting to the General Manager.

Responsibilities include resolving service issues, ensuring after-hours coverage, maintaining staffing and skills, and driving gross margin.