Service Manager

The U.S. Water Culligan Group; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

The U.S. Water Culligan Group is seeking a Service Manager to lead one of our Field Service teams in Las Vegas. You will coach technicians, own department performance, and build a leadership path within a growing, respected trade.

You will manage daily service schedules, enforce safety standards, and drive superior customer experiences across multiple locations. This role demands hands-on leadership, budget oversight, and cross-functional collaboration with Sales and Warehouse.

Qualifications

• Experience leading, coaching, or supervising a technical team.
• 8+ years in plumbing, water treatment, HVAC, or related trade; or 10+ years of hands-on experience.
• Strong working knowledge of water treatment systems, installation, and repair or equivalent hands-on experience.

Responsibilities

• Lead, coach, and hold accountable a team of Service Technicians and Installers.
• Build and manage the daily service schedule, balancing technician skill and customer needs.
• Set the standard for craftsmanship and customer experience on every job and step in personally when it counts.
• Own your department's safety culture, training, and compliance.
• Hire, onboard, and develop new technicians, creating a real path for their growth.
• Manage your department's budget, inventory, and vendor relationships.
• Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless.

Skills

Leadership

Coaching

Team supervision

Budget management

Customer communication

Safety compliance

Inventory management

Problem solving

Education

Restricted Appliance License

Master Plumber License

WQA certification

Tools

Microsoft Office

Field service software

Job description

Are you a natural leader who'd rather build a team than just run one? Do you take pride in developing people, holding a high standard, and being the person a customer situation gets handed to when it matters?

We're looking for a Service Manager to lead one of our Field Service teams — someone who wants to coach technicians, own department performance, and build a career in leadership within a growing, respected trade.

REQUIREMENTS

We are looking for candidates who:

• Have proven experience leading, coaching, or supervising a technical team
• Bring 8+ years of experience in plumbing, water treatment, HVAC, or a related trade; or 10+ years of equivalent hands‑on experience
• Have strong working knowledge of water treatment systems, installation, and repair or equivalent hands‑on experience in HVAC, electrical, appliance repair, or general plumbing fields
• Have (or are willing to obtain) a Restricted Appliance License, Master Plumber License, or WQA certification
• Are comfortable with everyday computer tools and open to learning new systems
• Have experience managing inventory; parts, equipment, and supply levels within budget
• Have experience managing a department budget or P&L, including labor and repair costs
• Are knowledgeable of DOT and OSHA safety regulations and comfortable enforcing compliance
• Communicate well with both internal customers (employees and vendors) and external customers, building strong working relationships on both sides
• Hold a valid driver's license
• Are comfortable with everyday computer tools and open to learning new system

SCHEDULE

• Full-time, core business hours Monday–Friday
• Flexibility to adjust hours as department and customer needs require
• On-call availability for escalated service issues
• Occasional travel between locations within your assigned zone or hub

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

You will:

• Lead, coach, and hold accountable a team of Service Technicians and Installers
• Build and manage the daily service schedule, balancing technician skill and customer needs
• Set the standard for craftsmanship and customer experience on every job and step in personally when it counts
• Own your department's safety culture, training, and compliance
• Hire, onboard, and develop new technicians, creating a real path for their growth
• Manage your department's budget, inventory, and vendor relationships
• Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 17 locations spanning the Las Vegas, Chicago, Central Illinois, and DC-area markets.

Culligan is a global leader in water quality solutions with:

• 90 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest “Best Buy” ratings
• The iconic “Hey Culligan Man!” recognition
• Industry‑leading training, service, and support

This is your opportunity to lead a team in a respected trade, represent a trusted brand, and build a stable, high-earning leadership career in a growing industry.