Field Service Manager

S&J Plumbing; Arlington Heights (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

2 weeks PTO

401k Plan with 5% match

Company truck

Paid training

Job summary

S and J Plumbing is seeking a high-caliber service department leader in Arlington Heights, IL. You will build and drive a top-tier team of technicians, ensuring exceptional customer service and technical excellence across all home visits.

Qualified candidates must be a licensed plumber in Illinois or Chicago, with proven leadership and communication skills. The role offers strong earning potential and extensive benefits, plus ongoing training and a company truck.

Qualifications

• Must be a licensed plumber in Illinois or Chicago jurisdiction.
• Strong leadership and people-management skills.
• Excellent communication and customer-service orientation.
• Able to motivate and develop field technicians.
• Detail-oriented with high organizational standards.

Responsibilities

• Build and lead the service department with the best professionals.
• Recruit, hire, train, and improve field technicians.
• Coordinate with dispatch to assign the right tech for each job.
• Set daily tone and motivate the team to surpass goals.
• Review jobs for technical excellence and customer satisfaction.
• Mentor technicians in the lab and on-site.
• Coordinate and schedule manufacturer reps for in-house training.

Skills

Leadership

Communication

Team-building

Problem-solving

Customer service

Education

Licensed Plumber (IL or City of Chicago)

Job description

You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here Arlington Heights. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose S and J Plumbing

• Competitive pay - 100k-140k +bonuses
• Medical Insurance - Blue Cross Blue Shield PPO we pay 100% for you and your family's insurance premiums for health, dental, vision.
• Work life balance - Up to 2 weeks PTO!
• 401k Plan with a 5% match.
• Company supplied, fully stocked, new and safe, super-cool company truck.
• New technology, including iPhone, iPad & access to integrated software.
• State of the art tools, parts and supplies.
• PAID TRAINING - Nexstar, Service Titan, Leadership

Our Core Values

• Integrity, we are honest, ethical, and trustworthy.
• Professionalism, we prepare, present, and execute at an elite level.
• Accountability, we accept full responsibility for our decisions, actions, and results.
• Family, we nurture our team members and customers.

What Your Expectations Are

You will build and lead an ideal service department with the best in the business working with you.

• Recruit, hire, train and improve the field technicians.
• Work with the dispatch department to make sure the right technician goes to the right job.
• Bring more energy than you take, because you will set the tone every day for the entire department.
• Inspire technicians to hit their goals.
• Train, develop and hold your team accountable to exceptional performance standards.
• Assist your team and be at service to them both professionally and personally.
• Review jobs to ensure that they meet our technical standards.
• Review jobs for opportunities to meet our customers' needs.
• Train technicians in our tech lab to ensure that they are technically sound.
• Help technicians on jobs when needed.
• Coordinate and schedule manufacturer reps to provide in-house training.

Desired Skills and Experience

• Leadership qualities, experiences, and aspirations.
• Must be a Licensed Plumber through the State of Illinois or City of Chicago.
• Ability to clearly communicate in a positive and constructive manner.
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing by visiting www.SandJplumbing.com

Equal Opportunity Employer