Call Center Sales Leader — Drive Growth & Experience

S and J Plumbing; Arlington Heights (IL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

100% paid Medical, Dental & Vision Insurance

401(k) with 5% company match

Paid Time Off and holidays

Performance bonus opportunities

Paid training and development

Job summary

S and J Plumbing is seeking a Call Center Sales Manager in Arlington Heights, IL. This role involves leading a team focused on customer experience and driving growth. You will be responsible for coaching, developing staff, and creating strategies to maximize appointments and revenue. The position offers a competitive salary and benefits.

Join a locally run company committed to integrity, professionalism, accountability, and family values.

Qualifications

• Previous management experience in call centers or customer service.
• Proven ability to coach and develop high-performing teams.
• Strong understanding of sales processes and call conversion.

Responsibilities

• Lead and train Customer Service Representatives.
• Create a culture focused on customer satisfaction and revenue growth.
• Monitor sales performance and identify improvement opportunities.

Skills

Leadership skills

Sales management

Coaching

Customer experience management

Analytical mindset

Tools

Microsoft Office

CRM software

Job description

S and J Plumbing is seeking a Call Center Sales Manager in Arlington Heights, IL. This role involves leading a team focused on customer experience and driving growth. You will be responsible for coaching, developing staff, and creating strategies to maximize appointments and revenue. The position offers a competitive salary and benefits.

Join a locally run company committed to integrity, professionalism, accountability, and family values.