Service Manager: Lead Tech Team & Exceptional Customer Experience

Mercedes-Benz of Wichita; White Bear Lake (MN); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth & Opportunity for Advanc

Fertility & Adoption Assistance

Comprehensive Health Benefits

Life Insurance & 401(k) with Employer

Paid Clothing Program

Employee Discounts

Employee Resource Groups

Community Involvement

Employee Assistance Program (EAP)

Referral Program

Job summary

Walser Automotive Group in White Bear Lake, MN is seeking an experienced Service Writer/Operations role to support technicians, service advisors, and staff. You will manage workflows, hire and develop the team, and ensure a superior customer experience at the dealership.

The position offers growth opportunities, competitive compensation, and extensive benefits within a fast-paced automotive environment.

Qualifications

• Minimum one year service writing experience.
• Must have strong data entry skills to enter information onto the computer and other warranty systems.
• Ability to operate current computer software (Word, Excel, Manufacturer website, etc.).
• Excellent phone and computer skills.
• ADP experience highly desired.
• A good understanding of automotive parts and cars is desired.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customer has a positive dealership experience.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Spend quality time building relationships with the customers.
• Maintain all staff is properly trained to both Walser and Manufacturer standards.
• Manage rental and courtesy vehicle Fleet.
• Perform Monthly, Quarterly, and Yearly Performance reviews or one on ones for all employees.
• Submit Payroll for all employees including incentive reports.
• Support the career and professional development of staff.
• Lead by example and be an advocate for staff.
• Assist in end of day cashier close, cashiering customer and training cashiers when necessary.
• Must wear safety eyewear at all times when in dealership service departments.
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments.
• All other duties, tasks and/or projects as assigned.
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Skills

Service writing

Data entry

Communication skills

Phone skills

Tools

Word

Excel

Manufacturer website

ADP

Job description

Walser Automotive Group in White Bear Lake, MN is seeking an experienced Service Writer/Operations role to support technicians, service advisors, and staff. You will manage workflows, hire and develop the team, and ensure a superior customer experience at the dealership.

The position offers growth opportunities, competitive compensation, and extensive benefits within a fast-paced automotive environment.