Mazda Service Biller

Mercedes-Benz of Wichita; Cottage Park (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Life Insurance & 401(k) with Employer

Employee discounts

Career growth & advancement

Job summary

Walser Automotive Group is seeking an experienced service support candidate in Minnesota to lead warranty information, verify repairs, and coordinate with extended warranty providers. You will help ensure accurate documentation and a seamless service experience for customers.

The role emphasizes teamwork, urgency, and attention to detail, with responsibilities spanning ticketing, rentals, and pre-delivery processes, all while upholding Walser's core values and commitment to exceptional customer

Qualifications

• 2 years of experience in an automotive dealership.
• High School Diploma, GED, or equivalent work experience.
• Past experience working with a high level of urgency.
• Strong communication skills both verbal and written.
• Experience interacting with customers and providing a positive experience.

Responsibilities

• Assist the service team with leadership in warranty knowledge and information.
• Aid in contacting extended warranty companies for claim approval.
• Check vehicle and Repair Order (RO) information compliance.
• Ensure all supporting documentation for repairs are attached to repair orders.
• Confirm accurate technician repair documentation (3 C’s)…cause, concern and correction.
• Book tickets after customer has left and ensure payment has been received.
• Work with teammates to ensure customers receive the best possible experience.
• Ensure rental process is followed and completed, including cleanliness of rentals upon return, daily updates on days rented, processing damage claims, etc.
• Write-up and Close Pre-Delivery vehicles
• Coordinate pick up and delivery on all internal vehicles
• Updating Used Vehicle Team on internal repair orders
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• All other duties, tasks and/or projects as assigned
• Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Skills

Automotive dealership experience

Customer service

Communication skills

Detail-oriented

Team collaboration

Education

High School Diploma, GED, or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

White Bear Lake, Minnesota, United States

Job Description

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we've grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovation, technology, and a promise to deliver an exceptional experience every time.

• And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compensation: $18.00/hour

What You’ll Do:

• Assist the service team with leadership in warranty knowledge and information
• Aid in contacting extended warranty companies for claim approval
• Check vehicle and Repair Order (RO) information compliance
• Ensure all supporting documentation for repairs are attached to repair orders
• Confirm accurate technician repair documentation (3 C’s)…cause, concern and correction
• Book tickets after customer has left and ensure payment has been received
• Work with teammates to ensure customers receive the best possible experience
• Ensure rental process is followed and completed, including cleanliness of rentals upon return, daily updates on days rented, processing damage claims, etc.
• Write-up and Close Pre-Delivery vehicles
• Coordinate pick up and delivery on all internal vehicles
• Updating Used Vehicle Team on internal repair orders
• Must wear safety eyewear at all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• All other duties, tasks and/or projects as assigned
• Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• 2 years of experience in an automotive dealership
• High School Diploma, GED, or equivalent work experience
• Past experience working with a high level of urgency
• Strong communication skills both verbal and written
• Experience interacting with customer and providing a positive experience
• High level of detail orientation and accuracy
• Beginner to intermediate level of technical proficiency and experience using Microsoft Office (outlook, excel, word), preference may be given to intermediate level skills
• Proven experience working within a team environment
• Must have a valid driver's license and acceptable driving record

What’s In It For You?

• Paid Time Off (PTO) - Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel - on us.
• Employee Discounts: Enjoy exclusive employee discounts across products and services.
• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
• Employee Assistance Program (EAP) - Support for personal and professional challenges
• Referral Program - Earn referral bonuses for referring talented candidates

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Equal Opportunity Employer/Disability/Veterans
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