Automobile Service Writer/Manager

EEG Management; Osseo (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental insurance

Paid time off and holidays

401(k) retirement plan

Employee discounts on parts and services

Job summary

A leading automotive service provider is seeking an Automobile Service Writer/Manager in Osseo, Minnesota. This full-time role involves managing the service department while ensuring high customer satisfaction. Responsibilities include greeting customers, managing repair orders, and supervising staff. Ideal candidates have over 3 years of experience, strong customer service and organizational skills, and proficiency with automotive software. Competitive salary and benefits are offered, including health insurance and a retirement plan.

Qualifications

• 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Proven ability to manage staff and delegate effectively.
• Excellent communication and interpersonal skills.
• Proven ability to manage staff and delegate effectively.
• Proficiency with automotive software and MS Office.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers, listen to their concerns, and document vehicle issues.
• Create, explain, and manage repair orders.
• Monitor repair progress and communicate updates.
• Assign and schedule work to technicians by priority and skill.
• Monitor progress and update customers on status.
• Ensure services completed accurately, on time, and within budget.
• Handle warranty claims, insurance paperwork, and parts orders.
• Maintain a clean, safe service area and train staff.
• Promote preventive maintenance and dealership specials.
• Resolve complaints professionally and track performance metrics.

Skills

Customer service

Automotive systems understanding

Communication skills

Staff management

Problem-solving

Software proficiency

Organization

Driver's license

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Reynolds & Reynolds

CDK

Mitchell

MS Office

Job description

Job Title: Automobile Service Writer/Manager.

Location: Maple Grove Bp.

Job Type: Full-Time

Position Overview

We are seeking a knowledgeable and customer-focused Automobile Service Writer/Manager to oversee daily operations of our service department. This role combines strong customer service skills with technical understanding of automotive repair and maintenance. The Service Writer/Manager will act as the liaison between customers and technicians, ensuring a smooth workflow, accurate repair documentation, and a high level of customer satisfaction.

Key Responsibilities

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Create, explain, and manage repair orders with clarity and professionalism.
• Provide cost estimates, timelines, and obtain customer approval for services.
• Assign and schedule work to technicians based on skill, availability, and priority.
• Monitor repair progress and communicate updates to customers.
• Ensure all services are completed accurately, on time, and within budget.
• Handle warranty claims, insurance paperwork, and parts ordering as needed.
• Maintain a clean, safe, and organized service area.
• Train, supervise, and support service staff to meet performance goals.
• Promote additional services, preventive maintenance, and dealership/shop specials.
• Resolve customer complaints with professionalism and efficiency.
• Track department performance metrics, including sales, productivity, and customer satisfaction.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).
• 3+ years of experience as a Service Writer, Advisor, or Automotive Service Manager.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Excellent communication and interpersonal skills.
• Proven ability to manage staff and delegate effectively.
• Proficiency with automotive software (e.g., Reynolds & Reynolds, CDK, Mitchell, etc.) and MS Office.
• Strong organizational and problem‑solving skills.
• Valid driver’s license and clean driving record.

Preferred Skills

• ASE certification or equivalent industry certifications.
• Previous management or supervisory experience.
• Sales and customer service background.

Compensation & Benefits

• Competitive base salary plus performance‑based incentives.
• Health, dental insurance.
• Paid time off and holidays.
• 401(k) retirement plan.
• Employee discounts on parts and services.