Service Manager: Lead Team to Outstanding Guest Experience

Burger King; Silverdale (WA); On-site; USD 50,000 - 75,000; Full time

Job summary

Buffalo Wild Wings in Washington state is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead and coach the team, ensure efficient shift execution, and uphold food safety and company standards in a fast-paced, team-oriented environment.

The role requires strong leadership, communication, and problem-solving skills, with the ability to manage scheduling, inventory, and costs while maintaining

Qualifications

• High school diploma or equivalent.
• Ability to obtain and maintain food safety and alcohol service certifications where required by state or local law.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining excellent service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.

Skills

Leadership

Communication

Interpersonal skills

Coaching

Time management

Problem solving

Adaptability

Operational excellence

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Buffalo Wild Wings in Washington state is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will lead and coach the team, ensure efficient shift execution, and uphold food safety and company standards in a fast-paced, team-oriented environment.

The role requires strong leadership, communication, and problem-solving skills, with the ability to manage scheduling, inventory, and costs while maintaining