Lead Restaurant Service Manager: Elevate Guest Experience

Buffalo Wild Wings, Inc.; Tukwila (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Buffalo Wild Wings, Inc. is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will guide front-of-house teams and ensure smooth shift execution.

You will coach staff, maintain food safety standards, monitor labor costs, assist with hiring and training, and drive continuous improvement in a fast-paced setting. Experience in high-volume full-service restaurants is a plus.

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol per state law.
• Ability to obtain required food safety and alcohol service certifications where required by law.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Time management

Problem-solving

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings, Inc. is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will guide front-of-house teams and ensure smooth shift execution.

You will coach staff, maintain food safety standards, monitor labor costs, assist with hiring and training, and drive continuous improvement in a fast-paced setting. Experience in high-volume full-service restaurants is a plus.