Service Manager: Lead Guest Experience & High-Energy Team

Buffalo Wild Wings; Washington; On-site; USD 65,000 - 80,000; Full time

Job summary

Buffalo Wild Wings in Washington State seeks a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will supervise front-of-house, coach teammates, and drive operational excellence in a fast-paced, team-oriented environment.

You will handle staffing, training, safety, and guest concerns, while managing costs, scheduling, and inventory.

Qualifications

• High school diploma or equivalent.
• Ability to obtain and maintain required food safety and alcohol service certifications where required by state or local law.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining excellent service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Coaching

Problem-solving

Time management

Organizational skills

Education

High school diploma

Bachelor's degree

Job description

Buffalo Wild Wings in Washington State seeks a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will supervise front-of-house, coach teammates, and drive operational excellence in a fast-paced, team-oriented environment.

You will handle staffing, training, safety, and guest concerns, while managing costs, scheduling, and inventory.