Restaurant Service Manager: Lead Guest Experience

Buffalo Wild Wings, Inc.; Silverdale (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Buffalo Wild Wings, Inc. is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience.

This role provides leadership to the team, ensures efficient shift execution, and helps drive operational excellence in a fast-paced setting. The successful candidate will supervise front-of-house operations, coach team members, resolve guest concerns promptly, and uphold safety and sanitation standards while assisting with

Qualifications

• High school diploma or equivalent.
• Minimum age to serve alcohol as required by state/local laws.
• Ability to obtain and maintain food safety and alcohol service certifications where required by law.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during shifts.
• Coach, motivate, and develop team members; promote a positive work environment.
• Resolve guest concerns quickly and professionally to deliver exceptional service.
• Conduct pre-shift meetings and provide ongoing coaching.
• Ensure compliance with food safety, sanitation, alcohol service, and policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory, ordering, receiving, scheduling, and daily operations.
• Maintain restaurant cleanliness, organization, and safety standards.

Skills

Front-of-house leadership

Team development

Guest service excellence

Coaching & mentoring

Time management

Education

High school diploma

Job description

Buffalo Wild Wings, Inc. is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience.

This role provides leadership to the team, ensures efficient shift execution, and helps drive operational excellence in a fast-paced setting. The successful candidate will supervise front-of-house operations, coach team members, resolve guest concerns promptly, and uphold safety and sanitation standards while assisting with