Guest Experience & Restaurant Operations Lead

Buffalo Wild Wings, Inc.; Moscow (ID); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Buffalo Wild Wings is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will supervise the front-of-house team, coach staff, and ensure consistent service across shifts.

The role focuses on operational excellence, food safety compliance, staff scheduling, and maintaining a high-energy, guest-centered environment in a fast-paced setting. Strong leadership and communication skills are essential.

Qualifications

• Strong leadership and communication skills.
• Ability to coach and develop team members.
• Experience delivering outstanding guest service in a fast-paced setting.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Maintain restaurant cleanliness, organization, and safety standards.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately.

Skills

Leadership

Guest service

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Restaurant management coursework or bachelor's degree is a plus

Job description

Buffalo Wild Wings is seeking a Service Manager to support the General Manager in leading daily restaurant operations and delivering an exceptional guest experience. You will supervise the front-of-house team, coach staff, and ensure consistent service across shifts.

The role focuses on operational excellence, food safety compliance, staff scheduling, and maintaining a high-energy, guest-centered environment in a fast-paced setting. Strong leadership and communication skills are essential.