Guest Experience Manager - Restaurant Service

Buffalo Wild Wings, Inc.; El Centro (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Buffalo Wild Wings, Inc. in California seeks a Service Manager to support the General Manager in daily restaurant operations and guest experiences. You will lead the front-of-house, coach staff, ensure safety, and drive efficiency in a fast-paced, team-oriented setting.

You will recruit, train, and supervise team members, manage costs, scheduling, and inventory, and implement promotions while maintaining high service standards.

Qualifications

• High school diploma or equivalent.
• Strong leadership and communication abilities.
• Ability to coach and develop team members.
• Focus on guest service and operational excellence.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Guest service

Leadership

Communication

Team development

Problem solving

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings, Inc. in California seeks a Service Manager to support the General Manager in daily restaurant operations and guest experiences. You will lead the front-of-house, coach staff, ensure safety, and drive efficiency in a fast-paced, team-oriented setting.

You will recruit, train, and supervise team members, manage costs, scheduling, and inventory, and implement promotions while maintaining high service standards.